Medical Office Front Desk Clerk Interview Questions and Answers

Updated March 7, 2017

Interviews often have us perching precariously on the edge. Most of us feel that interviews are dementors (from the Harry Potter fame), which have been sent specifically to wheedle all signs of happiness from us. It is not as dramatic as that. True, interviews can be terribly scary and the prospect of appearing for one can make us feel either highly elated or completely deflated, but they are great teachers.

Every successful interview brings benefits in terms of jobs and experience. Each unsuccessful one teaches us what not to do the next time we appear for an interview. Prepare, prepare and PREPARE. That’s the best advice anyone can give to you.

Sample interview questions and answers ahead:


Medical Office Front Desk Clerk Interview Questions and Answers

Why do you think that managing the front office desk of a medical facility is more challenging than that of a corporate facility perhaps?
Medical front office desks are not your usual information counters. There are a lot of things happening there, including registrations, scheduling and patient support. It is challenging because there is just so much to do, and there is no leeway provided for inaccuracies.

What are your specific responsibilities as a medical front desk clerk?
From scheduling appointments, following up on appointments, handling patient registrations, arranging for timely service delivery and handling patient counselling work, to managing medical and office supplies inventory, I am responsible for it all!

You mentioned patient counselling? How is that the responsibility of a medical t deal clerk?
Patients are often agitated when they arrive at a medical facility. While medical front desk clerks are not required to provide intense counselling, they are trained in putting patients’ (and their families’) fears at rest, through individual dealing.

What is the most challenging part of working as a medical front desk clerk?
I believe that the most difficult part is handling a patient when his or her turn is being compromised. A patient who has gone into the doctor’s office may take longer than expected, and it is natural for other patients to get antsy.

How do you handle a situation such as this?
It’s all part of the game. I have my apologetic tone practiced and I say the right things to keep them from becoming more agitated than they already are. Works mostly.

Why did you take up the position of a medical front desk clerk initially?
I was always quite clear that I wanted to work at a front desk position in a medical facility. Since I have some exposure to medical lingo, and have interned in a medical facility, this came as a natural choice.