Claims Adjuster Trainee Interview Questions and Answers

Updated: September 26, 2017

If it makes you feel any better, a hundredth interview is as scary as the first one!

People who are being interviewed for an entry level job need to prepare as much as those who are appearing for an experienced position. The only difference is perhaps in the way a seasoned interviewee conducts him or herself.

Preparing yourself for an interview is a personal thing – your confidence level helps hiring managers in making decisions in your favor or against you.

To see what questions and answers you may be asked at the interview of a claims adjuster trainee, have a look at the following set:


Claims Adjuster Trainee Interview Questions and Answers


What interests you about claims adjusting work?
I believe that this work is quite challenging due to its nature – investigating claims is one of the most fascinating of jobs in my opinion. And since I enjoy challenges, this work interests me greatly.

Have you worked in a claims adjustment department or company before?
I have a short internship to my name. Before I applied for a job here, I was employed as an intern at Funds Inc. for 4 months, where I was required to assist claims adjusters in carrying out their work.

What were some of the duties that you performed in the role of an intern in a claims adjustment department?
I provided assistance in determining liabilities for assigned cases, interviewed customers, claimants and witnesses, negotiated with customers and carriers, provided support in investigating and determining coverage of loss, helped adjust elements of claims, conducted inspections of loss sites, explained coverage of loss, assisted policy holders with itemization of damages, emergency repairs, and additional living arrangements, and identified suspicious losses.

What skills do you think one needs to work as a claims adjuster trainee?
I believe that the first and foremost skill that one needs is trainability. One has to be open to learning new things. In addition to this, it is important for people aspiring to work at this position to possess exceptional negotiation and analytic skills, along with a great ability to handle several cases at the same time.

During the course of your internship, did you come across any instance where your mettle was truly tested?
I was once assisting with a case where the entire team was sure that the claimant was falsifying claims, but there was no evidence of it initially. We were all in a fix, and the ruling was about to go into his favor, when I unearthed proof that the claimant was in actuality twisting facts. I believe this really did test my mettle.

What are your future plans?
I have just started working, and I am still learning the ropes. I am hoping to learn enough in a couple of years to be able to climb the ladder to the position of a manager of a claims department.