As a document that gives you the opportunity to tell the employer what type of work you are looking for and to entice him to learn more about you, the passenger service agent cover letter is undoubtedly important. Sounding positive in a resume is a given. Apart from this, you need to make sure that each paragraph sounds different – it doesn’t give off a very good impression if each paragraph that you write, begins with the same word. Small things matter, yes!
The Opening Paragraph
• Explain what makes you interested in the company and the position
• If someone referred you, a little name-dropping won’t hurt
• Entice the reader right at the beginning by making them want to know you through your enthusiasm
The Middle Paragraph
• Draw attention to your resume and highlight the specific skills that you possess
• Talk about relevant experiences, especially if they have not been mentioned in the resume
• Break things up by using short examples and illustrate your important qualities
• Demonstrate your knowledge of the employer by showing that you have done your homework
• Focus on what you can contribute to the company and not the other way around
The Closing Paragraph
• Ask for an interview or tell the reader that you will be calling in to ask for one
• Restate your contact information – email address and telephone number
• Thank the reader for his time
When you follow all these, you should be able to come up with a passenger service agent cover letter such as this:
563 9th Street
Newport, RI 01210
martha.polish @ email . com
November 12, 2015
Mrs. Rebecca Woods
Worldwide Flight Services
938 Warner Street
Newport, RI 05632
Dear Ms. Woods:
The importance of customer services can only be determined when one has been working in a position where interacting with customers, is the major part of your job description. As someone who has been lucky enough to acquire this experience in a passenger service agent position, I offer my services to Worldwide Flight Services.
Evident by the following qualifications, I am confident that I am a good match for your requirements:
• Proven track record of using dedicated computerized passenger check-in systems to flawlessly issue boarding cards and baggage labels
• Strong customer relation and rapport-building skills; key elements to dealing with passenger inquiries and complaints
• Well-organized and detail-oriented: capable of handling ticketing and checking-in duties and assisting other departments with work overflow
Because my skills are best explained in person, I would welcome the opportunity to meet with you. I will be in touch with your office to determine a suitable time. If you need to contact me in the meantime, you can do so at either (222) 222-2222 or marthapolish @ email . com.
Thank you for your time and consideration.