Medical administrative assistants play an essential role in the medical world as they are very often the pillar that a medical office rely on to run smoothly. They are mostly concerned with the administrative side of the facility but are also expected to perform some clinical duties.
On a broader spectrum, they provide clerical support to medical staff in terms of scheduling appointments, answering phone, billing and coding and patient services. They are also expected to manage the front desk where they welcome patients, provide the information asked for and work with patient records to ensure organization in record keeping.
In larger facilities, these professionals check patients in and out and ensure that all billing and insurance information is complete and up to date. They may be expected to verify patients’ demographic information along with ensuring that a doctor’s schedule meets with the appointments.
In smaller facilities, medical administrative assistants are critical performers as they relieve the doctors from administrative duties that are a crucial part of any medical facility. Since people working at this position are wardens of sensitive information, they are required to keep confidential information safe which is why most people are scrutinized closely when being hired for this position.
They also assist doctors with medical procedures as well as especially as substitutes for nurses when needed. Some medical administrative assistants are trained in nursing procedures and may also be able to perform lab work.
This job is in high demand, and more and more medical administrative assistants are hired each year. The need for active clerical and administrative support is high in the healthcare industry which is the fastest growing industry in the United States at this point.
• Greeted, screened, scheduled, and directed patients to exam rooms
• Handled telephone calls, took accurate messages and routed them accordingly
• Coordinated all activities for physician and office
• Maintained daily schedule for clinical, academic and administrative tasks
• Kept track of Physician’s dictations
• Performed clerical duties related to clinical services including medical transcription, composition, and dictation in a medical group
• Prepared and processed correspondence and emails
• Answered regular medical inquiries
• Drafted letters for physicians and other clinical staff
• Performed medical receptionist duties as required
• Obtained, verified, and updated patient information
• Provided support services to patients and medical staff
• Requested, located, sent, and received patient medical records
• Maintained medical appointment books
• Arranged meetings for administrators and clinical staff
• Prepared clinical services organizational charts and timetables
• Assisted with preparation of agendas, materials, and notes
• Attended clinical meetings, took and distributed minutes
• Maintained routine files and assisted in establishing office systems
• Procured office and clinical supplies
• Assisted in the care and maintenance of office equipment