If you are looking for a simple yet detailed resume sample for Call Center Representative, you have come to the right place. Writing an effective resume for Call Center Representative is tricky. However, you may simplify this problem by reviewing the requirements of employer and adapt your resume accordingly.

In your resume, the majority of employers look for your targeted objective, key qualifications, accomplishments and any skills you may possess. To get assistance, refer to the example below.

 Also See: Call Center Representative Cover Letter

 

Call Center Representative Resume Sample

 

Bessie Andrew

2422 Example Ave ● Austin, TX 32512 ● (021) 555-5555 ● [Email Address]


OBJECTIVE: Strongly motivated individual looking for a position as a call center representative at SolarWinds. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

SUMMARY OF QUALIFICATIONS
• 3+ years’ effective experience as a call center representative
• Proven ability to make over 100 outbound phone calls every day to existing customers
• Proficient in providing information and sell items over the phone services to clients
• Well versed in identifying customer needs and able to offer a solution quickly
• Expert in using the company’s database software for data entry purposes

CAREER RELATED SKILLS
• Demonstrated ability to log all notes and follow up information accurately
• Able to take credit card orders via phone
• Proven record of managing and tracking the quote to order process
• Highly skilled in verifying pricing and products
• Proficient in MS Office Suite
• Bilingual: English and Chinese


SELECTED ACCOMPLISHMENTS
• Titled Representative of the Year in the very first year at Techaliance
• Organized and implemented logistics pertaining to service calls
• Brought in 150 new customers in one month through outbound sales calls

PROFESSIONAL EXPERIENCE

Call Center Representative | Techaliance – Austin, TX | Sep 2010 – Present

• Answer inbound calls
• Make outbound calls to potential clients in order to sell the company’s broadband service and computer equipment
• Perform data entry services for the company in regards to punching in customer information, call logs and successful sales

Call Center Agent | American National Bank of Texas – Terrell, TX | Feb 2010 – Sep 2010

• Answered telephone inquiries on products, and services
• Resolved problems of clients
• Conducted telephone interviews to process loan applications
• Maintained a thorough knowledge of all banking products and services


EDUCATION
Associate in Customer Service ● City College ●  Terrell, TX  | 2007

RELEVANT CAPABILITIES
• Technical proficiency in AS400, BPCX and CIC
• Strong communication and persuasive skills