Securing a job in almost any field has become a challenge these days even for well qualified candidates. Considering this scenario of over saturation in present day’s job market, it is of utmost importance to build a resume for a Call Center Representative that appeals to your prospective employers.

Some highly effective and useful resume writing tips have been highlighted below:

• Resume is not just a document containing random information about the candidate. It is a marketing tool that must be developed keeping in mind the nature, requirements and norms of the company you are applying at.

• Keep your resume very short but don’t miss out on the relevant quantified achievements and accomplishments. Employers like to know what you are capable of doing in terms of numbers.

• Replace the old fashioned resume objective with a contemporary and high-impact performance summary.

 See also: Call Center Representative Cover Letter

Call Center Representative Resume Sample 1

 

Harold Smith

540 Havana Sq • Houston, TX 65933 • (003) 222- 4444 • harold @ email . com


CALL CENTER REPRESENTATIVE

Performance Profile: Upbeat courteous, customer service oriented and highly persuasive with 6+ years of experience in call center settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Spanish.

CORE COMPETENCIES

- Quick Response- Call Forwarding- Database Management
- Troubleshooting- Data Entry- Client Registration
- Technical Support- Data Updation- Billing And Disbursements
- PC Proficient- Compliant Processing- Departmental Coordination

KEY ACCOMPLISHMENTS
• Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies
• Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce average call processing time by 5 minutes
• Earned the ‘Best Call Center Representative Award’ twice in a row

PROFESSIONAL EXPERIENCE
UHS, Houston, TX
Call Center Representative, 7/2011 – Present
• Conduct analysis and recommend suitable solutions to real time performance issues
• Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same
• Handle inbound calls and provide one-call resolution to problems reported

SENTURE, Houston, TX
Junior Customer Services Representative, 2/2009 – 6/2011
• Responded to client calls and provided instructions for troubleshooting
• Forwarded client complains to the concerned departments
• Provided technical and analytical support at the call center

EDUCATION
THE COMMUNITY COLLEGE, Houston, TX, 2009
Associates Degree in Arts

TECHNICAL STRENGTHS
• Proficient in MS Excel, word and various database management applications
• Proven ability to learn and operate software applications quickly

 

Call Center Representative Resume Sample 2

 

Bessie Andrew

2422 Example Ave ● Austin, TX 32512 ● (021) 555-5555 ● [Email Address]


OBJECTIVE: Strongly motivated individual looking for a position as a call center representative at SolarWinds. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

SUMMARY OF QUALIFICATIONS
• 3+ years’ effective experience as a call center representative
• Proven ability to make over 100 outbound phone calls every day to existing customers
• Proficient in providing information and sell items over the phone services to clients
• Well versed in identifying customer needs and able to offer a solution quickly
• Expert in using the company’s database software for data entry purposes

CAREER RELATED SKILLS
• Demonstrated ability to log all notes and follow up information accurately
• Able to take credit card orders via phone
• Proven record of managing and tracking the quote to order process
• Highly skilled in verifying pricing and products
• Proficient in MS Office Suite
• Bilingual: English and Chinese


SELECTED ACCOMPLISHMENTS
• Titled Representative of the Year in the very first year at Techaliance
• Organized and implemented logistics pertaining to service calls
• Brought in 150 new customers in one month through outbound sales calls


PROFESSIONAL EXPERIENCE

Call Center Representative | Techaliance – Austin, TX | Sep 2010 – Present

• Answer inbound calls
• Make outbound calls to potential clients in order to sell the company’s broadband service and computer equipment
• Perform data entry services for the company in regards to punching in customer information, call logs and successful sales

Call Center Agent | American National Bank of Texas – Terrell, TX | Feb 2010 – Sep 2010

• Answered telephone inquiries on products, and services
• Resolved problems of clients
• Conducted telephone interviews to process loan applications
• Maintained a thorough knowledge of all banking products and services


EDUCATION
Associate in Customer Service ● City College ●  Terrell, TX  | 2007

RELEVANT CAPABILITIES
• Technical proficiency in AS400, BPCX and CIC
• Strong communication and persuasive skills