If you are looking for a simple yet detailed resume sample for Call Center Representative, you have come to the right place. Writing a Call Center resume effectively is not easy if you are not aware of what an employer is looking for.

Most employers look for a summary of your qualifications, accomplishments and any skills you may have acquired. Refer below for an example of a workable resume along with this Call Center Representative Cover Letter Sample.

 

Call Center Representative Resume Sample

Bessie Andrew
2422 Example Ave. – Austin, TX 32512
(021) 555-5555, [Email Address]
______________________________________________________________________________________________________

OBJECTIVE
Looking for a position of a call center representative at SolarWinds where I will be able to use my communication and interpersonal skills in a highly stimulating and challenging environment.

SUMMARY OF QUALIFICATIONS
• Two years experience working as a call center representative
• Proven ability to make over 100 outbound phone calls for every day to existing customers
• Proficient in providing information and sell items over the phone services to clients
• Hands-on experience in making outbound calls for sales and receiving inbound call for customer support
• Expert in using the company’s database software for data entry purposes
• Demonstrated ability to log all notes and follow up information accurately
• Able to take credit card orders via phone
• Proven record of managing and tracking the quote to order process
• Highly skilled in verifying pricing and products
• Proficient in MS Office Suite
• Bilingual – English and Russian

ACCOMPLISHMENTS
• Titled Representative of the Year in the very first year at Techaliance
• Organized and implemented logistics pertaining to service calls
• Brought in 150 new customers in one month through outbound sales calls

EXPERIENCE
Sep 2010 – Present
Techaliance – Austin, TX
Call Center Representative
• Answer inbound calls
• Make outbound calls to potential clients in order to sell the company’s broadband service and computer equipment
• Perform data entry services for the company in regards to punching in customer information, call logs and successful sales

EDUCATION
High School Diploma – 2007

RELEVANT SKILLS
• Technical proficiency in AS400, BPCX and CIC
• Strong communication and persuasive skills