IT support technicians perform three standard duties:
1. Ongoing end user support
2. Routine maintenance of computers
3. Infrastructure Support
Following is a list of their regular duties:
➜ Researching, learning, and estimating new hardware and software
➜ Maintaining records of PCs, systems and laptops of end users
➜ Taking backups, maintaining backup systems and backup tapes
➜ Installing and configuring new computers and peripherals
➜ Repairing and upgrading PC and Mac hardware and software
➜ Identifying hardware and software problems and rectifying accordingly
➜ Remaining on-call when looked-for
➜ Arranging and giving training to employees of company
➜ Troubleshooting printers, network cables and scanners
You may include the above mentioned duties in your cover letter to make it more attractive.
Below is a very good sample cover letter for IT Support Technician Resume. Feel free to modify this sample cover letter as per your specific circumstances.
IT Support Technician Cover Letter Sample
55 North 5th Street
Easton, PA 65228
January 16, 2016
Mr. John Brown
Manager (Human Resources)
54 Some Street
Easton, PA 32654
Dear Mr. Brown:
My extensive IT trainings, certifications, and experience makes me an exceptional candidate IT Support Technician position at Victaulic. Utilizing my skills and capabilities, I will effectively contribute to the Victaulic’s IT division.
Through my 6 years’ experience in helpdesk support, I acquired talent in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, and software. Specifically, I possess the following qualifications:
❖ Demonstrated ability to timely respond to and resolve client tickets
❖ Track record of resolving complex technical, network and printer issues
❖ Particularly effective in identifying problem cause and taking necessary actions to resolve problems
❖ Special talent for providing on-site end-user training
❖ Known for collaborating with staff to provide effective support
As you are looking for an IT expert who has outstanding people and problem solving skills and able to provide best support to your IT Help Desk, I can be your right choice. I am positive it would be equally beneficial to meet and talk about the goals of your organization and how my technological and troubleshooting abilities can assist you attain those goals. I will call your office after one week to see if it is suitable to arrange a meeting. In the meantime, I can be reached at (090) 099-9088.
Thank you for your time and consideration.