General Overview

Support staff in any organization holds an important position. People working in support roles are very valuable as their input helps seniors in authority to work at their pace and in a smooth manner. Clinic aides, for instance, help doctors and RNs by handling both administrative and medical work. Commonly known as medical assistants, clinic aides work in clinical settings where they are required to handle medical records, schedule appointments and also provide direct patient care under the supervision of a medical practitioner.

Administrative Vs Clinical Responsibilities

Clinic aides take and record patient information, prepare them for examinations and administer medication too. A major part of their work includes handling the front desk of a clinic along with making sure that the flow of patients is smooth and orderly. As part of their clinical duties, clinic aides clean and sterilize instruments, change dressings and prepare examination rooms.

Job Requirements

While formal education is not a prerequisite for eligibility to work at this position, many employers prefer that the people that they hire possess a high school diploma and current certification in CPR and First Aid. A caring and nurturing attitude is a given in this position as a huge number of patients are distressed when they arrive at a clinic.

There are many more duties that clinic aides perform on a regular work day. Refer below for a list of these.

Administrative Duties of Clinic Aide

• Take and record patients’ information such as history and symptoms
• Ensure that all patient information is updated properly in the clinic database
• Answer telephone calls and provide information asked for
• Take and verify insurance information
• Assist patients in filling out registration and insurance forms
• Arrange for laboratory tests and handle billing procedures
• Perform light bookkeeping activities
• Provide procedure education to patients and their families
• Educate patients about what to except in procedure of examination rooms
• Order supplies and ensure proper inventory

Clinical Duties of Clinic Aide

• Prepare patients for medical exams and procedures
• Perform limited nursing procedures such as taking vitals and dressing wounds
• Assist doctors during medical examination
• Set out instruments as per the doctors’ instructions and hand instruments as required
• Sterilize and store medical instruments in accordance to the clinic’s procedures and standards
• Ensure that exam rooms are clean and sanitized properly
• Explain treatment procedures for customers
• Collect and prepare specimens for laboratory tests
• Set up equipment and ensure proper maintenance on equipment
• Ensure proper disposing off of clinical waste and contaminated supplies