Position Overview

CSR stands for customer service representative. This professional is responsible for maintaining profitable relationships with clients on the behalf of the company that they are working for. They do this in person, on the telephone or by email. CSRs are evident in a number of industries such as banks, call centers, private and government organizations alike.

Your cover letter for CSR position provides an overview of your skills and experience relevant to the job description provided by the employer. To successfully obtain a position of CSR, you must evidently express that you fulfill all the selection criteria so that you will be chosen for an interview.

Here is an example of a CSR cover letter that may be used effectively when applying for this position.


CSR Cover Letter Example


6635 Windemere Lane
Aurora, IL 99922

January 12, 2016

Ms. Jessica Blake
Manager HR
726 Rickard Road
Aurora, IL 66252


Dear Ms. Blake:

As a detail-oriented and highly motivated individual, I am applying for the position of Customer Service representative at TCST, as advertised in the Illinois Times. With my 2 years’ hands-on experience in customer service, highest level of integrity and commitment to excellence, I would be able to provide top level service to the customers of TCST.

As indicated in the enclosed resume, I have a demonstrated ability to respond to customer queries promptly and answer incoming telephone calls in an accurate manner, while maintaining standard operating procedures. Moreover, I am well versed in providing accurate information to customers regarding products and services. My computer proficiency include usage of CRM software to identify, research, and resolve customer issues. I am a service oriented individual and who has a proven track record of retaining customers through satisfaction.

I am positive that my qualifications and experience in customer service will be an asset to TCST. I will call you after a week to set up a mutually convenient time of meeting. Meanwhile, I will be available at (000) 145-5411.

Thank you for your time and consideration.


Best regards,

Adam Manda

Enc. Resume