Bank Customer Service professionals are always in demand. To become a winning customer service expert in a banking environment, you must have exceptional interpersonal, communication and situation handling abilities.
People working in the customer services department inside a bank are responsible for assisting customers with account management and financial services. There are several positions included in this such as bank customer service officers, representatives and tellers.
The primary step to obtain a Bank Customer Service job to write an eye-catching resume that shows your relevant expertise and people skills. A well-structured resume with compelling phrases is what could distinguish you from the others.
The following chronological resume for the position of a Bank Customer Service representative will give you a quick start in your job application writing process.
Bank Customer Service Resume Example
Tina Turner
11 Foothill Drive, Provo, UT 27272
(999) 999-9999
Email
Bank Customer Service Professional
HIGHLIGHTS
• Nearly three years of experience working as a Bank Customer Service Specialist
• Highly experienced in assisting customers in managing their bank accounts and providing them with information on other financial services
• In-depth knowledge of resolving customer issues and finding the best possible service package for them
• Proficient in conducting activities to bring new customers aboard and maintain existing ones
SELECTED ACCOMPLISHMENTS
• Brought in fifty clients by applying marketing techniques thereby ensuring that set targets are met 100%
• Expanded employee base by providing customer service training to a group of 10 new employees
EXPERIENCE
Standard Chartered Bank, Provo, UT | 2011-present
Bank Customer Service Specialist
• Deliver personalized service over the phone and in person
• Identify cross-selling opportunities while interacting with customers
• Handle cash and assist with customer transactions
• Maintain records of balances and correct errors as and when needed
• Respond to customer inquiries
International Bank, Provo, UT | 2005-2011
Customer Service Representative
• Worked as an active member of the office sales and service team
• Performed a range of customer service tasks
• Opened and closed new accounts
• Developed productive customer relationships to take advantage of cross-selling opportunities
• Engaged in communication with respect to sales objectives
• Provided leadership, on-the-job training and technical guidance to newcomers
• Performed multiple clerical duties
• Provided backup support to the teller
EDUCATION
Bachelor’s Degree in Banking and Finance
Provo City University, Provo, UT
SKILLS AND CAPABILITIES
• Good knowledge of banking procedures and systems
• Professional appearance
• Self-driven and highly motivated
• Strong computer and mathematical skills
• Ability to communicate effectively (written and verbal) in English and Spanish