Bank tellers are responsible for executing bank transactions such as check deposits, cash withdrawals, and verifying endorsements. They receive and examine checks, determine check validity, and deliver cash to clients.
Besides that, they are expected to greet customers as they approach the counter and assist them in making transactions.
If you have obtained an interview for a bank teller position, the following sample questions and answers will assist you to prepare an interview.
Related: Bank Teller Resume Samples
12 Common Bank Teller Interview Questions and Answers
1. Why do you want to work as a bank teller?
I have been working as a bank teller for six years and find this work very interesting. The challenges that I am posed with each day motivate me to work well in a high-volume environment. Eventually, I would like to work as a relationship manager once I have had ample experience as a teller.
2. What are the duties of a bank teller?
The typical duties of a bank teller include:
- Processing deposits and withdrawals
- Cashing checks
- Identifying counterfeit currency
- Answering basic questions to help clients
- Providing clients with information regarding interest rates, service charges, and account information
- Issuing traveler’s checks, money orders, and savings bonds
- Managing inter-bank transfers
- Assisting clients in buying and selling currency
3. Are you comfortable with handling large sums of money? How do you deal with the stress associated with high-volume work?
Yes, I am. I ensure that I tally all transactions several times a day and quite thoroughly at the end of my shift. Since I am a highly organized individual, I can handle the workload effectively. I plan my workday and then make changes to my schedule as the day goes on.
4. Tell us about one of your successful sales experiences.
A client whose account I was handling came in one day along with a friend. While I was processing transactions for the client, I could sense the interest of his friend. I engaged him in conversation and convinced him to open an account with us.
5. How do you deal with angry clients?
I believe in the cliché that customers are always right. Even when I know that a client is unreasonable, I exercise diplomacy and tact. I have discovered that by listening to an angry client without arguing, you can determine what action to take and how to deal with him or her.
6. Why did you choose our bank?
Bank of America has a prestigious name in the banking sector all over the world. Also, the professionalism and teamwork inside your bank attracted me to become a part of your team.
7. Why should we hire you?
Because I can contribute significantly to your bank by utilizing my expertise in processing customer transactions, balancing cash drawers, calculating daily transactions using computers, and verifying that signatures are correct.
8. How would you convince the customer to become a client of this bank?
Utilizing my strong convincing power, exceptional customer service abilities, and working knowledge of banking procedures, I would be able to explain the different schemes offered by the bank in the most fruitful way.
9. What are your strengths?
I possess excellent attention to detail to ensure transaction accuracy, exceptional cash-handling skills, and a demonstrated ability to communicate with clients, staff, and management effectively.
10. What is your greatest weakness?
I remain calm when dealing with demanding and angry clients.
11. What do you know about our bank?
[See the ‘About‘ page of the prospective bank before leaving for the interview.]
12. From your point of view, what characterizes a good teller?
Great communication and customer service skills combined with cash handling and drawer management abilities can make someone the best teller.