Mobile Technician Resume Sample [+Job Description & Skills]

Updated on: February 8, 2023

Mobile technicians are certified professionals, skilled in troubleshooting cellular devices, android devices, tablets, smartphones, and laptops. 

If you are applying for a mobile technician position, you will need to write a resume.

Here is a sample mobile technician resume for your guidance.

Sample Resume for Mobile Technician

Alexis Benjamin
San Diego, CA
(000) 321-6541
alexis .benjamin @ email . com

Highly skilled and proactive, Apple-certified iOS mobile technician with 5+ years of experience in diagnosing and troubleshooting android devices, smartphones, and tablets. Bringing strong communication skills with proven ability to communicate effectively with customers and company; expert in warranty processing.

• Well-versed in running function tests on various devices.
• Adept at identifying and troubleshooting faults in hardware and software of devices.
• Proficient in installing operating systems and updating the same.
• Knowledgeable of features of various operating systems and their supporting settings.
• Trained in processing warranty claims for part and device repair and replacement.


Mobile Technician
Unduit Wireless, San Diego CA
May 2022 – Present
• Reduced accessory acquisition time by 20% by taking vendors on panels and ensuring a timely supply of accessories.
• Replaced damaged parts and broken screens as needed.
• Communicated with the customers to ascertain the cause of the fault.
• Acquired and installed accessories and parts of broken and faulty devices.
• Ran diagnostic tests and resolved software and hardware faults.
• Installed and updated software systems as needed.

Assistant Mobile Technician
Steris, San Diego CA
Aug 2015 – Apr 2020
• Maintained 5-star customer rating for 2 years straight thanks to excellent customer service.
• Greeted the walk-in customers and asked questions to ascertain the fault in their devices.
• Referred to various cell phone manuals to keep my knowledge updated and ensure the proper settings of the devices.
• Helped customers in processing warranty claims if qualified.
• Ran functionality tests on devices to help in fault identification and troubleshooting.

• ACiT certification (Huawei)
• iOS certification (Apple)
• ITIL Foundation Certification (V2)

BS Degree in Electronics
University of California, CA

Mobile Technician Job Description for Resume

Before writing a resume for a Mobile Technician position, it is highly advisable to see a list of common duties and responsibilities associated with this role.

Below are some sample job descriptions statements you can use in a mobile technician resume.

  • Install and update phone software and troubleshoot any hardware and software-related problems found.
  • Run tests to assess the mobile phone’s functionality.
  • Repair and replace damaged parts or accessories including batteries, LCD screens, Keypad buttons, etc., as required
  • Diagnose and repair broken and malfunctioning mobile phones of various brands.
  • Maintain a pleasant demeanor and assist clients with problematic devices calmly.
  • Travel remotely to troubleshoot clients’ mobile-related issues at their location as needed.
  • Greet walk-in customers courteously and listen to their problems patiently.
  • Have a clear conversation with the customers to find out specific details of the problem.
  • Run tests to check phone functionality and diagnose the source of apparent problems.
  • Quote repair and replacement prices after detailed and careful examination and diagnostic testing of the mobile.
  • Recommend parts replacement or accessory installment in order to solve the issue.
  • Work diligently to repair the phones and return them to customers within the agreed timeframe.
  • Arrange parts from suppliers if they are not available in the store inventory.
  • Facilitate the communication between the customer and the warranty channel to claim repairs and replacements that fall under warranty.
  • Monitor and update the inventory for parts and accessories regularly and make sure each entry made is accounted for.
  • Generate invoices for customers and charge them accordingly upon collection of repaired devices.
  • Diagnose faults and troubleshoot software-related issues by carrying out system restoration, software updating, and settings adjustment as needed.
  • Use diagnostic equipment and hardware accessory tools effectively throughout the troubleshooting process.
  • Keep records of all parts replaced and repaired.
  • Talk to customers on phone and answer their device-related queries in a polite manner.
  • Test the repaired devices and check the functionality of the repaired device before handing it over.
  • Plan and implement the order of repair strategies and troubleshooting after the initial diagnosis and set a timeframe for the process.
  • Replace damaged glass and screen on devices with broken screens.
  • Consult and refer to cell phone manuals to make required changes in settings as per customer needs.

Mobile Technician Skills for Resume

  • Well-versed in running functionality tests to ascertain the condition of different devices.
  • Adept at installing and updating of operating systems in Android and Apple devices and tablets.
  • Skilled in repairing and replacing delicate parts of smartphones, cellular phones, tablets, and laptops.
  • Expert in ascertaining quality, life, power, and charging capacity of fixed and removable lithium ion and lithium polymer batteries.
  • Strong written and verbal communication skills.
  • Knowledge of various operating systems and their updated versions.
  • Familiar with various telecommunications systems including GSM, CDMA, and WDMA.
  • Good analytical skills with the ability to identify and troubleshoot basic hardware and software problems.
  • Proficient in repairing devices that have been in contact with water, heat, or light.
  • Skilled in replacing broken screens and glass protectors with neatness.
  • Apt at eliminating errors like hanging, locking, and slow processing.
  • Talented in installing, updating, and downloading required operating systems and relevant updates compatible with the device.
  • Proven skills in recommending, acquiring, and fitting device-compatible SIM cards, memory cards, and data cards as needed.
  • Expert in the restoration of useful data.
  • Proficient in inventory keeping and record maintenance.
  • Skilled in processing transactions, operating POS, and generating invoices.
  • Expert in warranty processing for part repair and replacement.
  • Proficient in troubleshooting, diagnosis, repair, and replacement methods.
  • Skilled in testing refurbished cellular devices and evaluating their selling cost.
  • Strong numeracy skills with the ability to generate realistic repair and replacement cost estimates.
  • Familiarity with various online apps and updates to ensure the smooth running of iOS software.
  • Adept at using electronic and hand tools needed to test and repair faulty devices.
  • Proficient in acquiring and arranging various parts and accessories through market vendors in a limited time.
  • Exceptional time management and organizational skills.
  • Skilled in giving accurate cost estimations and timelines to clients at the time of device submission.
  • Apt at running function tests to check the performance of the devices post-repair.
  • Expert in assessing battery life and wiring of devices.

Leave a Reply

Your email address will not be published. Required fields are marked *