In a desktop support role, you might be working directly with end-users of your company or external clients to install, repair, and troubleshoot computer hardware and software when needed. Desktop Support position is very exciting opportunity and local travel is often required as you might be providing support to multiple sites.
Desktop Support Cover Letter
In your job application package, a well-written cover letter is very important like a desktop support resume. It is the piece of single page that the prospective employer sees first. It demonstrates your abilities and draw the employer’s notice to your particular interest in the Desktop Support position. It also highlights aspects of your background and knowledge that are largely appropriate to the employer’s needs. In addition, it is an opportunity to convince prospective employer to learn more about your skills and qualifications by reading your resume.
The following example template is useful for experienced Desktop Support employees as well as for those who are fresh and having no prior experience.
20 Example St. SE
Tunkhannock, PA 69854
June 3, 2015
Mr. Arnold Jackson, Hiring Manager
SouthWestern Energy Company
541 Hudson Drive
Tunkhannock, PA 65874
Dear Mr. Jackson:
I am writing to express my interest in the Desktop Support position at SouthWestern Energy Company, which I heard about from your career website. With my CCNA, MCITP and A+ certification and extensive experience in desktop support, I am confident I can make a positive contribution to your IT department.
My past work experience, in both private and public sector organizations, has given me the knowledge required to succeed in this Desktop Support position. According to the requirements stated in your job description, I have demonstrated knowledge of enterprise-wide solutions including client computing, servers, VoIP telephony, WAN/LAN, and business applications.
Specifically, I am highly skilled in:
• Providing friendly, well-mannered, and high-quality support for desktop hardware, software, network, installation, application and printer issues to users
• Evaluating problems, offering solutions to issues and providing support to both local and remote clients
• Maintaining the ticket tracking software and recording of all call resolutions
• Providing network, LAN, WAN and infrastructure assistance when needed
• Giving training to clients when required
Furthermore, I have demonstrated ability to; communicate effectively both verbally and in writing, regularly diagnose system and desktop problems and recommend solutions, accept personal liability and ownership for areas of duties. My enclosed resume provides additional details about my qualifications and skills suitable for Desktop Support position.
I look forward to further discuss this position with you and how I can add my skills and experiences to contribute to your bottom line. I will call you next week to arrange a time of interview. In the interim, I can be reached at (000) 876-5434.
Thank you for your time and consideration.