Help Desk Specialist Interview Questions and Answers

Updated May 27, 2019

Think of an interview as your last chance to make a positive impression on a prospective employer.

Your resume and cover letter have done the job – now it is up to you to convince a potential employer that you are the best bet he has, where hiring a new employee is concerned.

 

While facing an individual who may be responsible for bringing you onboard, you have to exercise a lot of confidence.

You may not be feeling all that confident, but you have to show that you are – Chuck nervousness out the door.

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Refer to the following questions and answers for a help desk specialist interview:

 

Help Desk Specialist Interview Questions and Answers

What do you find most interesting about working in a help desk capacity?

I believe that working in this capacity is interesting all over. No one day is like another, and one gets to learn so much each day. It is a genuinely fascinating job.

What skills do you possess that make you a good contender to be considered for a help desk specialist position?

I possess in-depth working experience of Windows products, including application installation, Active Directory, and organization units. In addition to this, I have in-depth knowledge of data backup systems, principles, and safeguards, and can handle antivirus systems and security settings with great expertise. As far as non-technical skills are concerned, I am a customer service-oriented individual with exceptional telephone mannerisms and excellent communication skills.

How do you handle irate customers?

Handling angry customers is something that I am quite experienced in. It is natural for customers going through a specific technical glitch to feel grumpy. I do not react negatively. I make sure that I understand their predicament, calm them down by using appropriate sentences and then resolve their issues as best as I can.

What type of customer contact do you like best – in-person or over the telephone?

I do not have preferences, to be honest. I am equally good at handling customer contact in both ways.

What made you decide that you wanted to work in a help desk capacity?

I have always found the challenges associated with help desks to be the driving force behind my work prowess. Working in a help desk capacity means that I can work in an information technology capacity, while not getting too involved in the technicalities of the work, and indulge in problem-solving and troubleshooting work, which I enjoy immensely!

What are your long-term career plans?

At this point, I am working hard to learn most of what there is to know about help desk dynamics so that I can effectively lead a team of help desk workers. I hope to reach this milestone soon.




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