Help Desk Specialist Cover Letter Sample

Updated on: May 27, 2019

After a hiring manager has gone through half a dozen or so cover letters for a help desk specialist job, all of them begin to feel as if they hold the same type of information.

Unless your cover letter is of the standout quality, it will gel in with the rest, encouraging the hiring manager to either place it in a file or banish it to the trash bin. What can you do to make sure that this fate does not greet your cover letter?


To be honest, there is a whole lot that you can do to make sure that the future of your cover letter (and your future) is not headed towards doom.

The way you articulate information in a cover letter says a lot about what type of employee you will eventually be.

The relevance of the content is of great concern to all hiring managers, who do not want to waste their time in going through cover letters that do not “speak” to them on a professional level.

Here is a sample cover letter for Help Desk Specialist Resume to help you along:



Help Desk Specialist Cover Letter Sample


James Garcia
(000) 251-2411
[email protected]

May 27, 2019

Mr. Jeff King
Human Resource Manager
Core BTS
1936 Douglas Avenue
Yankton, SD 57058


Dear Mr. King:

As an individual with “next generation” thought leadership skills that are critical to improving help desk activities, I offer my services as a Help Desk specialist to Core BTS. Having served as the initial support contact for problems and reported issues regarding information technology, I am positive that my addition to your team will be a credit to your organization.

With 8+ years of experience in providing front-line support to end users for client/server based mainframe and mini-applications, I can virtually fit into any level of technical support that the company may deem me fit for. Monitoring helpdesk systems for incoming requests, and effectively resolving issues or escalating them, are areas that I am proficient in.

Other areas that I am well-versed in within a help desk capacity include:

  • Answering, evaluating and prioritizing incoming telephone calls and in-person customer requests
  • Placing unique value on ensuring viable solutions in an immediate fashion
  • Logging and tracking calls using problem management databases
  • Maintaining documentation for history records and related problems

In anticipation of working at Core BTS to provide a similar level of customer-orientation in the role of a help desk specialist, I would like to meet with you in person. I will contact you soon. Until a meeting day and time is decided, I can be contacted any time for any queries that you may have regarding my candidature.




James Garcia

(000) 251-2411

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