A high-end or fine dining server is an individual who works in fine dining restaurants.
These individuals are specially trained in providing food and beverage services to patrons of fine dining restaurants, with a special focus on retaining their business.
As a high-end server, you will be assisting the host or waiter to whom you will be assigned.
While order-taking is not usually the responsibility of a server, they do sometimes take orders, especially in cases of staff shortages or rush hours.
So you will need to know how to take orders and make food and beverage recommendations as well. Typically, this is what you will be doing on any particular work day as a high-end server:
To work as a high-end server, one has to possess a high school diploma or a GED.
In some instances, you may have to go through a rigorous training program to be able to live up to the expectations of this position.
If you are aware of what customer services are all about, and how important customer satisfaction is, you may not have any issues living up to the demands of this job.
However, extensive exposure to working in a hospitality environment is important if this is the work that you want to take up.
High End Server Duties and Responsibilities
• Greet patrons as they are seated and present them with menus.
• Serve welcome drinks and water and ensure that water glasses are refilled when required.
• Acquire order slips from waiters or hosts and relay them to the kitchen area.
• Follow up with kitchen staff to ensure that patrons’ orders are delivered on time.
• Check prepared orders for accuracy and portion size, before serving them to awaiting customers.
• Suggest beverages and wines that will complement patrons’ meals and take and process beverage/wine orders.
• Set up the buffet table and ensure that all dishes are replenished before they run out.
• Change table cloths and mats as soon as patrons leave to ensure that the next set of patrons does not have to wait.
• Follow up on patrons’ bills and check issues bills to ensure that they are correct before handing them to the host or waiter.
• Ensure that the condiments station is properly stocked and inform the manager of any out-of-stock or low-stock supplies.
• Oversee and coordinate the cleanliness and maintenance of dining areas to keep up the restaurant’s reputation.
• Follow up with patrons to ensure that any additional orders or assistance is provided in an efficient manner.