Medical schedulers work at hospitals, clinics, hospices, doctors’ offices and other healthcare settings. While their primary job is to schedule appointments, there are a lot of tasks that they are expected to do. Medical schedulers may also be known as medical receptionists as they might be needed to provide first contact services.
They are required to manage appointments for patients in terms of consultations and medical procedures. They do this by making sure that all parties involved are available for a meeting and then coordinate appointments accordingly. Apart from just scheduling, medical schedulers provide information about the hospital and its policies to patients and families.
Since the job description of a medical scheduler is more comprehensive than any other in the industry, they are expected to perform a lot of additional tasks. Some seasoned medical schedulers may also be expected to assist doctors with medical and laboratory procedures.
Medical schedulers usually make use of the telephone to establish and confirm appointments. In the event of confusion, they resolve issues so that a prospective appointment can be met or rescheduled effectively. There are specific other tasks that they are expected to perform. Take a look at some of them:
• Obtain patient information at the time of admission and assist in filling out forms, relevant documents, and case histories
• Make and distribute daily schedules for doctors and staff
• Complete daily attendant logs for providers
• Maintain and update physician and patient data
• Manage the front desk operations
• Complete insurance and other claim forms
• Organize and maintain confidential medical files and records
• Prepare draft agendas for meetings and take, write out and distribute minutes
• Prepare financial statements and billing
• Apply billing codes when necessary
• Collect payments and manage basic bookkeeping tasks
• Obtain and log insurance information
• Order supplies, and maintain inventory