Have you ever thought that an interview for the Salon Receptionist position is more than just questioning and answering? Well, it is true!
To an interviewee, it may seem that random questions are being asked to gauge what an applicant knows about the Salon Receptionist job.
In actuality, the questions are not random, and they are aimed at finding out more about a prospective employee than mere job knowledge.
Interviews can tell potential employers much about a candidate’s ability to work in a company. If a candidate cannot work well under pressure (and it is obvious at an interview), an interviewer may not be too keen on hiring him or her.
Many employers argue that personality is more important than job knowledge. For employers working along these lines, interview questions will be aimed at determining what kind of a person a candidate is.
Of course, job knowledge has to be taken into account as well, which is why an array of different questions are prepared before a Salon Receptionist interview.
Many of these questions will determine how much you know about the job that you have applied for; others will target your personality.
In a position that has more to do with customer services than anything else, you may be asked questions that are designed to determine how well you handle people and situations.
Related: Salon Receptionist Resume Sample
The following set of questions and answers for a salon receptionist does this exactly:
4 Common Salon Receptionist Interview Questions and Answers
1. On a scale of 1 to 10, 10 being the highest, where would you rate a salon receptionist’s significance? Why did you give this rating?
I would give it a 9. This is because salon receptionists are the first people customers meet when they enter, and it is up to them to provide a positive image of the place they are representing.
2. What quality do you have that enables you to do your work efficiently?
I can multitask quite easily. This is a requirement in my work as I often have to juggle telephone calls, walk-in customers, and scheduled appointments.
3. Tell us of a time when you had to deal with a particularly unhappy customer. How did you manage to satisfy her?
One of our regular customers came in for a facial but had a severe reaction to one of the products that the therapist used on her. Even though she had been through the same facial regime many times before, she was quite upset and blamed the therapist for being careless and using a different product.
I politely asked her to sit down and calmed her by apologizing for her discomfort. I explained that she might have reacted not because of the product but because skin tends to respond differently under different circumstances. I offered her a discount on her next facial appointment and gave her the freedom to choose the products that she wanted to be used on her.
4. What do you consider the most important task of a salon receptionist once she has conferred with a customer and determined her needs?
It is not only important to determine customers’ needs. It is also important to translate those needs to the stylist/therapist so that they can be met properly. This is more important than anything else as customer satisfaction depends on this translation.