Position Overview
An admin reception is an individual who handles the work of a reception area across many capacities.
The work includes most of tier one activities, such as greeting visitors and employees, and providing them with direction or information on work activities or products and services.
These individuals are usually the first people that visitors, clients and employees meet when they enter an office, which is why it is imperative that they are pleasant and customer service oriented.
Position Requirements
A high school diploma or a GED equivalent is sufficient to work as an admin reception. However, if you possess some experience in a front desk or customer service capacity, you will be considered a great option to hire by employers who would want to spend little time in training a new person.
In addition to this, you will need to possess a pleasant personality, good communication skills, both verbal and written, and exceptional organizational skills, as you will be performing a lot work such as filing and record keeping. Another thing that employers look out for when hiring admin receptions is the ability to handle adverse situations, should they arise, in a manner consistent with service policies.
If your next job application is for the position of an admin reception, you must look through the following list of duties before you begin applying:
Admin Reception Duties and Responsibilities
• Greet customers, employees, and visitors, as they arrive at the reception desk, and inquire into their purpose of visit.
• Provide information regarding offered services and products, and the availability of office personnel for meetings.
• Issue and collect visitors’ badges, after screening visitors for security purposes, according to set protocols.
• Answer telephones and respond to inquiries in a positive and upbeat manner.
• Schedule appointments for employees, and provide timely follow up for all scheduled appointments.
• Handle daily mail by receiving and sorting it, and then distributing it to intended recipients.
• Order office supplies and equipment from vendors and suppliers, and follow up with them to ensure a timely and accurate delivery.
• Create and maintain official files and records, ensuring their accuracy, safety, and confidentiality.
• Maintain a user friendly filing and document system for the tracking and recording of all documents.
• Oversee the cleanliness, sanitization, and maintenance of office areas, especially around the reception and waiting rooms.
• Assist both marketing and sales departments with their activities on an ad-hoc basis.
• Perform data entry activities, and ensure that all punched in data is current and accurate.