Here are 25 possible telecom account manager interview questions and answers for job seekers to get their dream job.
1. Tell me a little about yourself?
First of all, thank you for inviting me for the telecom account manager position today. I’d define myself as an experienced Accounts manager working in the telecom sector for the past 4 years. I have good knowledge of telecom services and I am capable of retaining old accounts and acquiring new ones.
2. Out of all the other candidates, why should we hire you?
You should hire me because I bring relevant experience along with proven skills in exceeding quarterly sales quota. My profile also fulfills all your job requirements.
3. How did you learn about the opening?
An acquaintance from college told me about this job vacancy.
4. Why do you want this job?
Sky Communications is a big name in the telecom industry and it will be a pleasure for me to be a part of your team. I am inspired by the exceptional services you have been providing in the area for the past decade.
5. What do you consider to be your biggest professional achievement?
Last year we launched a new service and the sales were not going as anticipated. Using referral marketing and strong persuasive skills, I mobilized the team and we were able to exceed the sales quota by 50%. That is so far my biggest professional accomplishment.
6. Tell me about the last time a customer got angry with you. What happened?
At my previous workplace, once a customer was very angry because despite three complaints his router was not configured. It was an error from the server end. I apologized first of all and then explained the reason for the delay. I got his complaint processed on priority and he was ok after that.
7. Describe your dream job?
A job at a progressive organization where there are opportunities to learn and grow professionally along with an environment of mutual respect and strong team spirit.
8. What really drives results in this job?
Sales and services drive results in this job. It is the sales that help us acquire new accounts and consistent services help us in account retention. Maintaining productive relations with the clients is also important in this job
9. Share a difficult situation you faced. How did you handle it?
At my last workplace, we were having technical issues that were prolonged and services were interrupted a lot. Clients were getting agitated. I handled the situation by remaining in touch, frequently following up on the status of repair work, and updating the clients constantly. It was a difficult time but due to effective communication and updates, the consequences were minimized.
10. Where do you see yourself in five years?
In five years’ time, I see myself working with you in the capacity of a senior telecom accounts manager while maintaining productive relationships with clients and vendors alike.
11. What questions do you have for me?
I would like to know about your working hours, sales commission policy, and workload.
12. What is your leadership style?
I would say democratic. I like to lead my team by taking their feedback into consideration as well while retaining and exercising authority where needed.
13. Tell me about a time you disagreed with a decision. What did you do?
Last year the sales lead of our region decided to conduct a promotional package wherein they were offering rates that were not practical and I knew that if accounts were acquired at this offer we would not be able to deliver what we are promising. We disagreed and took the matter to the senior management where I respectfully stated the logical points and the issue was resolved by agreeing upon a practical promotional package.
14. Tell me how you think other people would describe you?
I think others would describe me as a hardworking and team-oriented individual with strong persuasive skills.
15. What can we expect from you in your first three months?
You can expect me to become a productive member of your team in three months who exceed sales targets while retaining existing accounts.
16. What are the main skills needed for this job?
Communication skills, account management, and persuasive skills along with basic knowledge of IT and networking are needed for this job.
17. What do presale and post-sale support mean?
Pre-sale support means providing product information, services offered, and packages. Post-sale support means helping the client in configuring the device so they can avail of the services they have paid for.
18. Have you ever had to convince a client to switch services? How do you achieve that?
Yes, several times when we are trying to acquire a new account or upsell a bigger package to an existing customer, we highlight the plus points while minimizing the impact of the additional cost they will have to pay.
19. What steps are followed when closing a deal?
When closing a deal the client is first briefed about the services they will get. The package is negotiated and then the system requirements are noted down. The invoice is issued accordingly, once the payment is made the setup team is informed and each account is then followed up periodically to ensure customer satisfaction.
20. Which relevant software are you familiar with?
I am familiar with CRM and salesforce.
21. What do you do to hit revenue targets if you are behind?
First, we try to meet the targets through referral selling, using social media, and mainstream marketing. If there is a gap then we introduce attractive packages with a few waivers to meet targets.
22. How do you build good client relationships?
Good client relationships require frequent communication, following up to check if the clients are satisfied with the services, and being available to listen to their complaints and troubleshoot the same.
23. How would you rate your sales skills?
Selling is my strength. I use perspective contact lists and persuasive communication skills to upsell products and services and this skill has helped me a lot as a telecom accounts manager.
24. What is the biggest challenge in this job?
The biggest challenge is to keep the existing client base satisfied. This gets difficult as so many factors are out of our hands when it comes to networking especially where external servers are involved.
25. How do you handle an irate customer?
Customers often get angry when they don’t get subscribed services. In such cases, I listen carefully to their problem, apologies for the inconvenience they had to face, and then offer them immediate solutions.