If you have ever been impressed by the services that you received at your local Pizza Hut or Dominos, you probably have the shift manager to thank.
A pizza shift manager is an individual who is hired on a shift basis, to make sure that the assigned shift is properly carried out.
Working at this position means that you will need to elicit your leadership qualities, as you will have a team of people working under you, who will look up to you for guidance and assistance.
To be considered eligible for a pizza shift manager position, you have to possess a high school diploma or a GED equivalent at the very least.
Experience in a managerial position within the food service industry is necessary – you may be promoted to this position if you have a background as a crew member, or a waiter in a similar capacity.
If this is the work that you want to do, you have to make sure that you possess the customer services skills that are necessary with this work. Not only do you need to know the work inside out, you have to possess exceptional skills in handling customers’ complaints, and keep up with the ongoing training needs of staff members.
The following list of duties can be looked through for reference, if you want to see what a pizza shift manager actually does:
Pizza Shift Manager Duties & Responsibilities
• Welcome customers / patrons as they arrive at the pizza restaurant, and ensure that they are being serviced by a team member.
• Oversee seating of customers, ensuring that a high standard of service is being delivered.
• Ascertain that all customers receive their orders in a timely and accurate manner.
• Check all orders to ensuring proper portioning and accuracy of order.
• Ascertain that dining areas are properly cleaned at the end of the shift, and during the shift, before the next set of customers arrive.
• Oversee kitchen operations to ensure timely delivery of orders, and to assure that quality ingredients are being used.
• Create and maintain effective relationships with vendors and suppliers, to ensure timely delivery of supplies and equipment.
• Recruit new staff members, including chefs and kitchen helpers, and ensure that they are aware of making different types of pizzas.
• Ascertain that standards of hygiene are maintained, and that the restaurant complies with health and safety regulations.
• Intervene in situations requiring managerial involvement, to resolve issues, manage complaints, and ensure customer retention.