Position Overview
A department manager is usually hired to handle the logistics of a department within a retail setting.
This individual is responsible for the overall administrative, and managerial excellence of the assigned department, which comes about only if the person hired is exceptional at what he or she does.
Typically, the work is supervisory and requires much regarding leadership qualities.
Educational & Experience Requirements
To be considered eligible to work as a department manager, you have to possess some experience in a retail capacity.
A degree in business will go a long way in making you an excellent candidate to hire at this position. Exceptional communication and interpersonal skills are required at this position, and one must be able to handle several tasks at the same time, sometimes all of the different types.
Working as a department manager means that you have to be alert at all times, providing oversight to staff members to ensure that they work exceptionally well.
Customer satisfaction is your goal here, which is why it is imperative that your staff is well-trained, and possesses the capability to retain customers and ensure that they provide recurring business.
The ability to get along with people from different walks of life is also essential in this work. Good knowledge of sales and marketing will go a long way in making you eligible for a department manager position.
Here is a list of duties that are particular to the position of a department manager:
Department Manager Job Description for Resume
• Create, develop, and implement core strategies to ensure customer satisfaction, and repeat business opportunities.
• Hire and train staff members to ensure that they profoundly deliver customer services.
• Schedule work activities for all assigned staff members, and ensure that they are properly supervised.
• Assist marketing teams in performing visual merchandising work, ensuring that chosen products are aesthetically displayed.
• Set targets for sales staff members, and assist them in achieving them through constant motivation and assistance.
• Forecast future sales and provide staff members with information on how to keep up with market trends and demands.
• Handle queries and complaints, aimed at ensuring that customers remain satisfied.
• Create and maintain effective liaison with vendors and suppliers to ensure timely delivery of items.
• Oversee stock control and rotation work, ensuring that low stock situations do not arise.
• Inspect merchandise to ensure that display protocols have been followed and recommend additions to the product mix.
• Prepare inventory reports, and approve checks for payments to vendors and suppliers.