Day Spa Manager Resume Sample

Updated on: October 21, 2016

 

There is no other document that can tell a prospective employer more about you than a day spa manager resume can.

Your way of writing, the words that you choose, and how you format your resume articulates your abilities and presence of mind – 2 things that are of extreme importance in the job world.

How do you measure up? If you want to impress, dress your resume in the following format!

 

 

Day Spa Manager Resume Sample

 

James Choo

9045 Greenview Road | Canton, OH 44710 | (000) 766-4354 | jimchoo @email .com


 DAY SPA MANAGER

Performance Summary
Dependable, disciplined and customer service-oriented Spa Manager with extensive experience of managing a busy day spa. Methodical and organized individual who has an approachable and friendly attitude.

• Demonstrated ability to lead, direct and supervise spa teams in creating an outstanding experience for clients
• Provide a consistently high standard of customer services in a bid to retain clients and attract new ones
• Well-versed in developing, promoting and growing retail sales and services through individualized training and monitoring
• Adept at demonstrate an exceptional level of professionalism for staff to emulate, in a bid to create a motivating environment

CORE COMPETENCIES

• Staff Development • Scheduling
• Treatments Supervision • Service Monitoring
• Inventory and Stock Management • Vendor Liaison
• Staff Assessment • Complaint Handling
• Treatment Opportunities Maximization • Retail Management
• Staff Training and Development • Equipment Handling

KEY ACHIEVEMENTS
• Increased the spa’s annual earnings by 80% by introducing beauty and therapy packages on a discounted rate
• Decreased overheads by 50% by suggesting implementation of energy-efficient solutions during peak work hours
• Successfully implemented a novel spa supplies inventory system, replacing the old and inefficient one
• Introduced a series of organic skin and hair care products to the spa’s retail line, resulting in an increase in clients’ interest and sales

PROFESSIONAL EXPERIENCE

Day Spa Manager
Massage Envy, Canton, OH | 6/2011 – Present

• Create and distribute staff schedules on a daily basis and assign duties according to each staff member’s individual strengths
• Schedule appointments over the telephone and in person and ensure that follow-ups are properly handled
• Plan, implement and direct spa services and programs according to the facility’s policies and protocols
• Oversee the work of staff members to ensure delivery of exceptional customer services at all times
• Keep appropriate checks on spa equipment to ensure proper functioning and maintenance
• Provide suggestions to clients regarding treatments and therapies according to their skin and hair types
• Ascertain that all clients are being handled by a therapist and minimize wait time as much as possible
• Create and maintain inventory of spa supplies and equipment, through effective liaison with vendors and suppliers

Spa Assistant Manager
Splitends, Canton, OH | 2/2009 – 6/2011

• Oversaw appointment scheduling services and provided information to clients regarding additional spa services, such as photo sessions
• Coordinated facility schedules to maximize efficiency and minimized wait time for walk-in clients
• Inventoried spa supplies and equipment and maintained constant contact with suppliers to ensure timely delivery of both
• Ascertained the cleanliness and sanitization of all spa areas, specifically therapy rooms
• Recorded cash flow, prepared bank deposits, generated statements and ensured that the cash drawer was balanced at the end of the day

EDUCATION
Associate’s Degree Business Administration – 2009
Canton Community College, Canton, OH