Each cover letter that you write will edict your inner professional self. This is why it is important to project an image that is bound to impress the hiring manager enough that he or she would want to meet with you in person.
And since you write cover letters and resumes because you want to meet the hiring manager (the interview), putting in solid information regarding your abilities is imperative.
Cover letters for call center team lead position are never about your experience. While it is alright to put in information about where you have worked, going into too much detail about your experience will kill the cover letter’s purpose. Instead, mention how well your abilities are aligned with what the hiring manager is looking for.
When you can match the hiring manager’s requirements with what you have to offer, you are half ready for the battle.
To see what you can put into your cover letter, take a look at the following sample:
36 King Ave
Jerome, ID 85474
July 20, 2017
Mr. Edward Jones
Human Resource Manager
63 8th Avenue E
Jerome, ID 82365
Dear Mr. Jones:
Working in a call center environment is highly challenging, especially for team leads who have much responsibility on their shoulders as far as team performance is concerned. As a strong leader, with extensive experience in leading call center teams to great heights, I am positive that hiring me as a call center team lead will be instantly beneficial to your organization.
Over 8 years of experience in leading call center teams to ensure high customer satisfaction milestones, and meeting sales targets constantly, makes me a great contender to be considered for this job. Providing daily direction and communication to team members so that customer service calls are handled in a timely and efficient manner is my niche.
I am exceptionally talented in providing continual evaluation of call center processes and procedures, aiming to suggest methods to improve area operations, efficiency and service to a diverse population of customers.
Boasting of exceptional communication skills, customer focus, performance management abilities, technical capacity, and organizational skills, I will be an immediate credit to Moonlighting Services in the role of a call center team lead.
Hoping to further articulate this information in a face to face meeting, I will call you next week to arrange an interview. Until then, please feel free to call me at (000) 854-9658.