Airline Attendant Job Description

Updated on: June 3, 2019

Position Overview

An airline attendant’s work is quite exciting.

You get to see so many different countries. But wait. It is also a lot of hard work.


As an airline attendant, you have to make sure that you know the work completely, and can handle it perfectly.

Your primary work will be to ensure the overall safety and wellbeing of passengers. Specifically, you will be greeting them as they embark and disembark, and assisting them in finding their seats.

Position Requirements

Usually, a high school diploma or a GED is sufficient to work as an airline attendant.

Once you are selected for the job, you will go through a rigorous training program, which will prepare you for the work.


Skills and Abilities

Since customer services are extremely important in this work, you must be service-oriented if you want to work as an airline attendant.

Excellent communication and interpersonal skills are the basic requirements of this work.

While working as an airline attendant, you will be performing many work duties.


See also:

Here is a list that you can refer to:


Airline Attendant Job Description (Duties and Responsibilities)

• Perform pre-flight checks within assigned cabins in order to ensure that all is in order.

• Attend briefings regarding different flights.

• Arrange for sufficient supplies to be made available before passenger boarding times.

• Ensure that all supplies are properly stored and placed in appropriate areas.

• Greet passengers as they come onboard, and assist them in finding their seats.

• Ensure that passengers are properly seated in their designated places.

• Respond to passengers’ queries in a bid to keep them comfortable.

• Demonstrate the use of safety equipment such as seat belts, jackets, and oxygen masks.

• Prepare food items to be served to passengers.

• Place all food and beverage items on the serving carts in a safe manner.

• Offer food and beverage items such as snacks, lunch, tea, and coffee to passengers.

• Monitor passengers in order to ensure that they remain calm throughout the flight.

• Assist passengers with special needs and children.

• Reassure passengers during difficult times, especially when turbulence hits.

• Administer First Aid and CPR when required.

• Handle emergencies such as onboard accidents, sicknesses, and injuries according to protocol.

• Thank passengers for their business as they disembark the aircraft.

• Ensure that the aircraft is appropriately cleaned before the next flight.

• Create and maintain reports of onboard incidents.

• Monitor and secure assigned cabins regularly.

• Ensure that all seats are placed in an upright position.

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