Patient Service Associate Resume Sample

Updated on April 25, 2014

Patient Service Associate Resume Tips

• Make sure your resume for Patient Service Associate position is error free and easy to read

• Follow a professional and contemporary format

• Use a header and compelling titles that reflects you as a viable candidate

• Customize your resume to show your qualifications and experiences in an orderly manner

• Add metrics! Quantify your achievements and then mention them

• Incorporate some buzz words, adding industry language helps in sounding experienced

• Always supplement your resume with a Patient Service Associate Cover Letter

• Use powerful adjectives and strong action words to emphasize your accomplishments


Patient Service Associate Resume Sample


Jake Howard

577 earnest Lane ■ Portland, OR 67221
Home: (009) 555-4444 ■ email


PERFORMANCE SUMMARY: Top performing Passionate, dynamic patient service associate with immaculate patient advocacy skills. Particularly skilled in handling and analyzing patients’ medical records, issuing insurance claims and discussing treatment options with patients.

✔ MiChart✔ MS Excel✔ RE7 Database System
✔ EPIC✔ HIPPA✔ FUO software

• Adept at communicating with patients and guiding them regarding health care facilities
• Substantial knowledge of various medical insurance plans and claim processing procedures
• Capable of scanning and preparing medical record and entering the same in automated systems
• Skilled in performing patient data integration tasks
• Proficient in coordinating patient follow up appointments and discharge summaries


Patient Service Associate | Health Ways, Portland, OR | May 2011- Present

• Proficiently utilize computerized scheduling system and multiline telephone system for appointment issuance and patient coordination
• Provide information regarding available treatment options and health package structures to patients coming in with queries
• Facilitate insurance claims processing when needed

Key Accomplishments:
✔ Initiated a monthly news letter to promote and highlight services and health packages being offered by the facility
✔ Trouble shooted a technical issue in the patient database and saved the management from a lot of data loss

Patient Service Associate | Oregon Health University, Portland, OR | May 2009 – June 2011

• Handled medical records in adherence with HIPPA patient privacy act
• Managed productivity and tracked data using RE7
• Determined status of incoming patients to establish eligibility for services
• Arranged for wheel chairs and escorts to accommodate special needs patients as and when needed

Key Accomplishment:
✔ Reduced manual effort by 20% through implementation of integration digital boards in various waiting sections to display appointment’s schedule

Associates Degree in Management | ABC College, Portland, OR | April 2009