Patient Service Representative Resume Sample

Updated on: January 30, 2021
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Your resume writing skills are perhaps the most important consideration when a prospective hiring authority reviews your job application documents.

Of course, he or she will also be greatly interested in what you have to say about yourself in regards to the job at hand, but if it is not presented properly, you risk losing many brownie points. Hence, the emphasis on good resume writing skills!

A well-structured resume is the only type that will be highly appreciated by an employer. Everything else is secondary. So when you write a resume, make sure it is structured properly.

Here is a sample resume for a patient service representative position:

Patient Service Representative Resume Sample

Gail Rhodes
8759 67th Street NE
Otsego, MN 22585
(000) 999-1241
gailrhodes @ email . com


Highly experienced and well-organized patient service representative with a proven track record of determining patients’ needs by engaging them in interviews and deciphering concerns. Effectively able to schedule appointments with doctors, based on each patients’ consultation needs. 

• Accurately prescreening medical records and verifying insurance eligibility
• Identifying patients through their demographic information and creating accounts for new patients
• Documenting patient care-related information in preset health system databases
• Providing patient advocacy by assisting patients and their families in understanding healthcare procedures and applicable benefits


QUANTUM HEALTH, Otsego, MN (6/2010 to Present)
Patient Service Representative

• Convert 15000 paper records into the hospital’s electronic database within 5 months
• Increase insurance payback by 58% by creating and maintaining effective liaison with insurance companies on the panel
• Wrote a booklet on the facility’s services and procedures as part of the patient education plan
• Greet patients, families, and visitors and provide them with information regarding the facility’s services and procedures
• Answer telephones and provide the information asked for and direct patients and families to appropriate departments or rooms
• Schedule appointments and follow up on them to ensure that they are followed through
• Register patients after verifying that their records are properly updated and accurate
• Update existing patients’ information in the hospital database

CITY HEALTHCARE, Otsego, MN (5/2004 to 6/2010)
Patient Service Representative

• Resolved an extremely complex problem concerning a patient who was ready to sue the hospital for malpractice, by delving deep into his records and determining his hypochondriac status
• Collected payments from patients
• Verified insurance information
• Entered financial information into computerized billing systems
• Reconciled daily cash reports
• Followed up with insurance companies to ensure that outstanding payments were made on time
• Organized and maintained filing systems and ensured that they are kept confidential at all times

SAVA HEALTHCARE, Otsego, MN (1/1998 to 5/2004)
Front Desk Assistant

• Welcomed patients and families and ensured that they were provided with information that they are looking for
• Responded to inquiries over the telephone and transferred calls to intended recipients
• Escorted patients and families to their desired departments or hospital personnel
• Ensured the overall cleanliness and maintenance of the reception and waiting areas
• Handled records management duties such as medical records filing and maintenance

High School Diploma – 1992


  • Tier-1 Services
  • Patient Education
  • Problem Solving
  • Medical Records Management
  • Charges Reconciliation
  • Prescreening Processes
  • Demographics Updates
  • Health Records Management
  • Consent Management
  • Paperwork Handling
  • Diagnosis Evaluation
  • Insurance Liaison