As many new designations have come at times, one does not know what a particular one is for.
One of such designation is that of a truck dispatcher – someone who works for cargo companies and ensures that delivery trucks are where they should be, at the time that they should be! Confusing? Let us elaborate.
Position Overview
A truck dispatcher typically works for an organization that is part of the trucking industry – logistics, cargo, or other such companies that use trucks as their main form of transporting goods.
They are considered the backbone of the industry as it is all up to them to make sure that goods are delivered to the right addresses in a time-efficient manner.
Another aspect of working as a truck dispatcher is negotiating with vendors – they often have to convince vendors to provide them with the best possible rates, so a part of their work also borders on procurement work.
Position Requirements
There are no formal educational requirements to work as a truck dispatcher but working in this position does require some very important skills.
One has to be a very good communicator and be able to organize his or her workload efficiently. One truck dispatcher has the responsibility to handle the itineraries of several trucks which is why multitasking skills are also important in this work.
Following are some important tasks and duties of a truck dispatcher. You may use these statements to build an awesome resume.
Job Description for Truck Dispatcher Resume
• Comprehend work orders by ensuring that workload is studied properly.
• Determine the most efficient ways of routing and transportation for the delivery or pick up of goods.
• Direct scheduling of deliveries by engaging truck drivers in conversation to provide them with information on route and delivery times.
• Communicate with customers regarding delivery schedules and ensure that any necessary heads up is given to them.
• Provide drivers with written instruction on where to deliver goods and instruct them about the best possible routes.
• Coordinate good dispatch and delivery activities between drivers and customers.
• Ensure that the right items are loaded onto delivery trucks and that they are stacked properly and safely inside.
• Keep in constant contact with drivers to determine their locations and provide alternative locations in cases of rush hours or traffic blocks.
• Ensure that delivery trucks are kept cleaned and maintained constantly.
• Create and maintain effective professional relationships with vendors and indulge in negotiating activities.
• Send backup trucks to breakdown locations in case there is a problem with the original delivery truck while on the route.
• Create and maintain reports of deliveries and pickup within a day/ week/month.