You are defined by how well you perform at the workplace – at least, professionally speaking. All employers look for applicants who are already skilled in what they do, as opposed to those that need training in developing and polishing their skills. Resumes and cover letters are both great avenues to communicate your skills – the resume however, can provide a wider view of your abilities since it hosts a special section dedicated to your skills.
Describing how well you can work in a company environment that is new to you is what skills are all about. A resume that holds concrete information on how you can use your skills to make a contribution to the company, is a definite winner. One that lacks skills information does not go very far. How you mention your skills in a resume is also important. You cannot just throw in information, hoping that something will come out of it. The skills section of your resume needs to be structured for the employer to be able to understand that you have so much to offer.
There is a reason for the skills section to be set at the top (almost) of the resume. Skills are the central driving force that help hiring managers decide how well you will fit into their organization. And this is how they should be written in a resume:
• Highly skilled in determining customers’ requirements by engaging them in conversation, and providing them with correlating services
• Proven record of effectively creating and implementing customer service programs to ensure that constant and consistent satisfaction
• First-hand experience of coordinating orders with production and warehouse teams to ensure in-time delivery to customers
• Proficient in addressing incoming complaints and queries, with special focus on retaining business and satisfying customers
• Recognized for advocating for customers in improving delivery logistics and timelines
• Demonstrated expertise in performing customer retention activities to discourage churning
• Documented success in recognizing the need for service and product improvement and providing suggestions and solutions to meet these needs
• Exceptional communication skills aimed at understanding customers’ special requests and ensuring that they are met in a prompt and efficient manner
• Deep familiarity with writing reports on customer service activities, and proposing recommendations on improving services
• Well-versed in coordinating efforts between different departments to ensure seamless and prompt delivery of customer services
• Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly
Last updated on