Interviews for customer service positions are highly overrated. They are not as hard as people make them out to be. Instead of using the word difficult, let’s word interviews as “tricky”. They are designed to trick interviewees into falling flat on their faces, even if they know exactly what the work is all about.
Why are customer service coordinator interviews considered tricky?
Well, you are never asked straightforward questions even if the question is pretty uncomplicated. Judging how well you handle stress is what most interviews are about.
What follows is a set of questions and answers that may be deemed useful when preparing for a customer service coordinator interview:
What do you think is the most important attribute of a person working as a customer service coordinator?
I believe that all attributes of a customer service coordinator are important. But if I have to pick up one, it would be the ability to multitask. A person working at this position needs to be exceptionally good at juggling different work priorities and tasks at the same time.
What skills do you possess that make you an excellent contender to work as a customer service coordinator?
I believe that I am a highly perceptive person, which makes it easy for me gauge customers’ requirements and then fulfil them effectively. In addition to this, I am exceptionally service-oriented, which means that I always go the extra mile – sometimes even beyond – to ensure that customers receive the best possible service.
How is the work of a customer service coordinator different from that of a customer service agent?
While both work towards the same end – ensuring customer satisfaction – a customer service coordinator’s work is more profound than that of an agent. An agent’s sole contact is the customers that he deals with, or at the very maximum his or her supervisor. A customer service coordinator on the other hand has to work with different departments, external and internal agencies and of course, customers as well.
Tell us of a recent work-related accomplishment that you are proud of.
In June this year, I managed to increase the company’s customer base by a staggering 65%, owing to extensive assistance to marketing, sales and merchandising teams. I received a mid-year bonus and a plaque for my contribution to efforts in these areas.
If you had to choose between what you are doing right now and something else, what would it be? Why?
I would work as a customer service coordinator for sure. This is because I excel at what I do and I wouldn’t change it for the world!
What are your 5 year future goals?
In the next 5 years, I see myself working as a customer service director. This is where all my effort is heading.