Client Services Manager Resume Sample

Client service managers work in a number of environments where they are required to service client’s accounts in order to ensure total satisfaction at all times. They are required to devise and implement strategic plans that will ensure customer satisfaction and loyalty.

Client service managers also train and deploy teams of client service professionals to manage clients in terms of services and assistance. This position requires an individual to possess a degree in business and some experience working with clients. The following resume will assist you in applying for a job of your dreams!


Client Services Manager Resume Sample


Carol Barnes

447 Newpark Drive, Tomball, TX 88494
(999) 999-9999, Email: myname @ hotmail . com

PROFILE: A strategic minded individual with over seven years of experience working as a client service manager. In depth knowledge of managing clients’ accounts and ensuring total satisfaction at all times. Hands on experience of ensuring service excellence of self and team. Conversant with strategic planning and implementing of core customer service plans.

• Increased customer base by 35% within the first quarter of working as a client service manager
• Promoted from customer service representative to client service manager within one year of outstanding client service performance


YODLE, Tomball, TX | Mar 2008 – Present
Client Service Manager

• Develop sales plans and train personnel to carry out these plans
• Maintain sound and meaningful client relations
• Serve as a primary contact for all clients
• Ensure provision of excellent client services at all times
• Manage core training programs and their execution
• Manage conflict and recommend solutions

ABC COMPANY, Tomball, TX | Feb 2006 – Mar 2008
Client Services Representative

• Acted as first tier contact for clients
• Manages clients’ accounts in terms of sales and services
• Provided information to new clients and managed existing clients’ service requests
• Solicited clients through a variety of mediums
• Assisted in problem resolution and conflict management

Bachelor’s Degree in Business Administration–

• Excellent client orientation
• Ability to work well under stress
• Strong working knowledge of conflict management
• Technically savvy
• Exceptional communication skills

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