Client Service Manager Resume Sample

Guidelines

Your resume for clients service manager position should not exceed more than 2 pages, so be very selective in what you write.

You can consider templates to use as they provide your resume with a “form.” But be selective in which format to choose – clear, standardized ones work better than complicated ones that have little white space to show.

Use the following template to build/update your resume for client service manager position:

 

Client Service Manager Resume Example

 

 

Dawn Gardner

42 Davis Drive ● Tampa ● FL 45212 ● (000) 999-9999 ● dawngard @ email . com


 CLIENT SERVICES MANAGER

PERFORMANCE PROFILE
A client-focused leader with proven talent in creating and maintaining effective channels of communication between the company and its clientele. First-hand experience in developing and implementing client services policies and determining ways to measure satisfaction and improve services.

• Demonstrated ability to enhance clients services experience by creating engages clientele and facilitate organic growth.
• Known for taking ownership of clients’ issues and following problems through to prompt resolution.
• Particularly effective in developing and implementing service procedures, policies, and standards.
• Hands-on experience in controlling resources and utilizing assets to achieve qualitative and quantitative targets.

CORE COMPETENCIES

• Client Compensation • Problem Investigation and Resolution
• Process and Service Improvement • Feedback Procedures Development
• Budget Management • Strategy Development
• Actionable Insights Identification • Risk Identification
• Statistics Analysis • Staff Appraisals
• Consultative Approach • Business Security

KEY ACHIEVEMENTS
• Increased client base by a staggering 62% within 2 years, by employing exceptional customer services skills
• Developed a risk identification strategy which decreased client dissatisfaction through implementation of customized client programs
• Trained 3 groups of client services representatives in taking the consultative approach to clients’ problems, with a view to retaining them
• Developed and implemented a series of complaint and feedback procedures that provided complete insight into the client – services equation

PROFESSIONAL EXPERIENCE

Client Services Manager | CISCO SYSTEMS, Tampa, FL | 6/2008 to Present

• Direct and control clients’ order processing and fulfillment and field inquiries by employing discretion
• Provide product training to clients through presentations and modeling
• Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them
• Provide advice to clients by communicating courteously through telephone, email and in person
• Investigate and resolve clients’ problems in a bid to ensure retainer-ship and repeat business opportunities
• Develop and implement feedback and complaints procedures as part of client outreach programs
• Train staff members to deliver a high level of client services and provide them with assistance in understanding the company’s products and services
• Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices

Client Services Representative | CORE LOGIC, Tampa, FL | 2/2002 to 6/2005

• Provided clients with information regarding the company’s products and services
• Assisted clients in using products and understanding their features through demonstration and modeling
• Handled clients’ queries and complaints and escalated problems to client services managers
• Profiled existing accounts to identify new opportunities and managed ongoing client relationships
• Provided sales and after sales support by ensuring constant and meaningful contact with clients
• Arranged for deliveries to be made to clients’ homes and / or offices

EDUCATION
FLORIDA STATE UNIVERSITY, Tampa, FL – 2001
Bachelor’s Degree in Business Administration
Major: Customer Care Management






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