Client service administrators are required to develop and maintain continuous contact with the company’s clients. They help clients with purchasing orders by promoting communications. They maintain contact with customers over the telephone and emails and are required to provide in-person services as well. They ensure that all orders are in check and that clients do not have to wait too long for the delivery of their orders. They also provide after sales services for the products that they sell.
When attempting to write a resume for a client service position, you must make sure that the information that it provides points towards your excellence in customer orientation. The reason for this is simple; companies depend primarily on their client services representatives for customer retention purposes.
The following is a resume sample for the position of a client service administrator.
Client Service Administrator Resume Example
Gordon Gambit
690 Range Street, Wolcott, IN 63809
(009) 999-9999
[Email]
CLIENT SERVICE ADMINISTRATOR
CAREER SUMMARY
• Over five years’ successful experience in client service administration
• Distinguished strengths in client account maintenance, problem resolution and implementing proactive procedures to ensure smooth working order
• Excellent knowledge of performing diverse administrative functions to aid both clients and the office
• Well versed in coordinating business events and activities
• Effective skills in fostering long-term relationships with clients and business associates
PERFORMANCE HIGHLIGHTS
• Increased customer retention by 22% by incorporating client orientation directives
• Reactivated 5 key accounts amounting to $200k/year using excellence in mediation skills
• Proactive planning activities led to notable increase in customer retention and influx of new clientele
• Created and implemented a client satisfaction survey that led to reduction is problems at the company’s end
PROFESSIONAL EXPERIENCE
Client Service Administrator
Genesis Importers, Wolcott, IN | 2006 to Present
• Act as key contact for escalated customer inquiries
• Manage tracking and logging of escalated issues
• Prepare and issue service instructions to various departments
• Ensure funding of services in a time efficient manner
• Manage reconciliation activities
• Assist clients with special projects and servicing accounts effectively
• Set up and update client information in databases
Client Support Representative
Rhodes Public, Wolcott, IN | 1992 to 2005
• Greeted customers and provided them with assistance in locating products
• Demonstrated product features as and when needed
• Maintained inventory and shelf stocking activities
• Resolved customers’ concerns and issues
• Closed sales and ensured delivery of products
• Provided after sales services
EDUCATION
Indiana State University, Wolcott, IN
Bachelor of Business Administration