One of the most important things that you will do in your professional life as a workers’ compensation coordinator appears for an interview.
For it, you will have to prepare well. That is, you will need to show that you are an expert at work.
A workers’ compensation coordinator’s interview will revolve around what the candidate knows about the work.
Although many questions regarding your knowledge of the work will be asked, some of them will also be aimed at you as a person.
Since workers’ compensation coordinators work with many people, their communication skills should be superior. An interviewer will check him or her on this.
To gauge what questions you may be asked at the Workers Compensation Coordinator interview, refer to the following set of interview questions and answers:
See also: Workers Compensation Coordinator Cover Letter
Workers Compensation Coordinator Interview Questions and Answers
What are some of the duties that you have performed as a workers’ compensation coordinator in the past?
I have worked as a workers’ compensation coordinator for 7 years, during which I have performed many duties. These included:
• Evaluating injury and accident reports
• Ensuring timely processing of medical bills and benefits
• Reviewing medical reports and witness statements
• Maintaining subrogation files and records
• Compiling facts and data regarding accidents and injuries
• Identifying accident and injury patterns and determining unsafe conditions
• Documenting telephone conversations and other contacts
• Expediting claims payments in a timely way
What skills do you think one needs to possess to successfully work as a workers’ compensation coordinator?
I believe that it is imperative to possess communication and interpersonal skills. Additionally, one must have in-depth knowledge of coordinating investigations. Decision-making powers and the ability to timely document and approve cases are also essential.
Furthermore, a workers’ compensation coordinator must be able to gather and analyze data and develop and maintain current and accurate reports. Expertise in calculating disability benefits and invoice payments should also be an area of strength.
Tell us of a problematic compensation case that you handled.
Last year, I was investigating a case where a production worker had injured himself while working on a machine. Initially, it looked like an open and shut case. He was working, the device malfunctioned, and a component collapsed on his left arm. The CCTV footage offered the same explanation.
However, I had a nagging feeling about something fishy going on. Upon closely looking at the CCTV image after many zooms, I realized that the worker had taken out a nut that he had probably loosened earlier. This caused the injury. It was either a deliberate attempt to malign the organization or to extort money in an unobvious way. Needless to say, his claim was denied at the last minute.
To what extent do communication skills matter in this work?
Communication skills are most important when working as a workers’ compensation coordinator. This is because one has to be constantly in touch with people, through telephones, and emails, and in person. Good communication skills also help with investigations.
What is your case handling protocol?
I follow case handling protocols of the company where I am working. However, I do make sure that all work is done in the proper sequence. For instance, when a case comes to me, I do my homework on what happened, and then start with questioning. And so on.
How do you handle the stress associated with this work?
Well, stress is part of any work. However, I do agree that it is a little more when you are working in workers’ compensation. However, I try to keep it at bay by remaining organized at all times. This really helps, as you have all the information in front of you, making it easy to work.
How are you as a leader?
I have proven to be a great leader. In my present place of work, I have a team of claims coordinators who take their direction from me. I lead by example, which is why I am a popular leader, if I may say so myself. And since I get the work done on time, I am sure that my team thinks of me as a good leader.
And how are you as a team member?
As I have mentioned before, I lead by example. This means that I often become part of the team in order to work. As far as I can tell, I am helpful and supportive and do not jump at any chance to take credit.
As far as third parties are concerned, what are your specific skills?
Working as a workers’ compensation coordinator means that one has to work with a lot of middlemen. Moving paperwork through the system, and responding to questions is all in a day’s work for me. I am a perfectionist when it comes to third-party liaison. My follow-up skills are great, and I can always get the work done.
Once a case has been approved, what work do you have to do?
After case approval, there is still a lot that needs to be done. Coordinating treatment for employees, making sure that they receive their treatment on time, and tracking claimants’ medical progress is also an area that I have to look into on a regular basis.
As far as administrative work is concerned, what are your duties?
There is a lot of administrative work involved in this position. I have to create case documents and handle records management. Also, my work involves remaining alert to all changes in federal guidelines and assuring that employees are informed of benefits and procedures. Additionally, I am responsible for communicating safety procedures to employees and department heads.
What are your 5-year plans?
At the moment, I am enjoying learning the work. I still have a long way to go. But eventually, I would like to work as a workers’ compensation director.
As far as employment with us is concerned, where do you rate your eligibility on a scale of 1 to 10?
I would give myself a realistic 8, as I feel that my skills align extremely well with your requirements.