General Job Description
Order entry/processing clerks look through order sheets to determine what customers require and locate them in the inventory.
They need to work in fast-paced environments which is why it is imperative for them to be extremely quick and be able to think on their feet.
Most of the time, order entry clerks receive orders on the telephone, so it is important for them to be able to juggle taking calls and punching in orders at the same time.
Detail orientation is another prerequisite of an order entry clerk, as they need to make sure that every ordered item is marked properly and made ready for shipment in a time-efficient manner.
To work as an order entry clerk, you need a high school diploma at the very least.
Additional requirements to work at this position include the ability to communicate effectively, exceptional customer service skills, and basic computer and keyboarding skills.
Typing efficiently and accurately is also a prerequisite to working as an order entry clerk.
Order Entry Clerk Job Description and Duties for Resume
• Respond to inquiries about the availability of required items over the telephone, email, or in-person.
• Provide information regarding prices, discounts, and deals offered by the company.
• Inquire into customers’ preferences for specific items such as sizes and colors.
• Check inventories to determine the availability of items in stock and provide feedback to customers.
• Suggest purchase of alternative products in case of no availability of size, color, or type of product required.
• Take orders by punching in the correct information such as type and features required.
• Repeat orders to ensure that all information has been correctly punched in.
• Record customers’ company-provided identifications, names, addresses, and contact information.
• Provide customers with information on delivery timelines and associated costs.
• Calculate the total costs of delivery and product and inquire into customers’ preferred methods of payment.
• Set up payment plans according to the procedures and protocols set by the company.
• Issue receipts and tender change against payments made through cash, checks, and credit cards.
• Perform follow-up activities to ensure that customers’ orders are delivered on time.
• Process returns and exchanges in accordance with the company’s procedures.
• Coordinate efforts with requisition managers to ensure that items low in stock are purchased immediately.