The first person you will meet (after the receptionist) when you visit an insurance agency is the insurance sales agent. This person will be responsible for your insurance policy management from the time you ask the first question, to when you pay your first premium. An insurance sales agent is responsible for ensuring that you understand the process and how it benefits you.
As an insurance sales agent, your prime concern (after client satisfaction) will be to meet your specific targets. Since you will be given a quota, it is your responsibility that you fulfil it by generating business from existing and new clients. You may spend a lot of time on the telephone as well, which is why some knowledge of cold calling and DND lists is important.
To work as an insurance sales agent, you have to have a high school diploma or a GED to your name. If you have worked in a similar setting before, you will know the ins and outs of the work and will probably be considered a better option to hire, than a newbie. Working as an insurance agent requires that you possess great insight into client dealing. Since you will be working with clients all day, you will need to be pleasant and approachable at all times.
• Interview clients to determine their specific insurance coverage requirements and provide them with information on plans and policies
• Generate new sales and lead by calling both existing and prospecting new clients over the telephone and through emails
• Respond to clients’ / prospective clients’ questions regarding policy benefits and risk coverage
• Customize existing insurance programs to suit individual clients after analyzing their specific requirements
• Explain features, advantages and disadvantages of various policies to promote application for insurance programs
• Assist clients in filling out registration forms and verify all information from background check agencies
• Develop coordinated protection plans by calculating and quoting rates for immediate coverage action
• Ascertain that coverage is completed by delivering policies, planning future follow ups and needs evaluation
• Handle policy renewals by actively seeking out updatable policies and following up on them
• Maintain both electronic and paper records in a safe and confidential manner
• Analyze clients’ present insurance coverage / policies and suggest additions or required changes
• Ascertain that death benefits are handled by delivering policy proceeds and reassessing clients’ needs