The following resume sample for hotel receptionist position is a helpful resource for potential applicants who want to impress the recruiter and get an interview call. This example contains well written and targeted objective in addition to core competencies,  skills and abilities required for the position of Hotel Receptionist. Use this example if you really want to stand-out.

Job Description

A hotel receptionist typically works behind the front desk near the entrance hall of a hotel. Most hotel receptionists dress to project an expert image for their manager. There are no particular educational requirements to get a a hotel receptionist job, despite the fact that most employers prefer hiring someone with a degree and some hands-on experience in front desk tasks.

As a hotel receptionist, your role will be to attain the goals of bookings and to ensure that all guests are treated with a high standard of customer service.

Related: Hotel Receptionist Cover Letter

 

Hotel Receptionist Resume Sample

 

 

John Smith


Apt 101, Example Avenue, Edinburgh UK 6C5 C3X
Contact #, Email Address

OBJECTIVE: Seeking a position as a receptionist at Shelton Hotel where excellent customer service and hospitality skills can be utilized to improve the hotel’s profitability.

QUALIFICATIONS SUMMARY
• 2 years’ experience working in a reception and front desk roles
• Enthusiastic to achieve the targets by continuous improvement of front desk area
• Positive nature with exceptional telephone etiquette
• Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner
• Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables

WORK EXPERIENCE

Marriott – Edinburgh Nov 2010 – Dec 2011
Receptionist

• Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

Major Achievements
• Achieved Vest Employee Award 2011
• Raised hotel sales 30% by utilizing new customer service and hospitality techniques

EDUCATION
Diploma in Hotel Management – 2010

Edinburgh High School – 2009

SPECIAL SKILLS
• Excellent personal presentation and interpersonal skills
• Passion for exceptional customer service
• Profound ability to ensure that the highest standards of hospitality are established
• Multi-lingual – English and German
• Highly skilled in handling multiple guests simultaneously
• In-depth knowledge of general facilities and services of the hotel
• Able to multi-task effectively

COMPUTER EXPERTISE
• MS Office Suite
• Hotel property management systems
• Internet and Email