Usher Job Description Sample

As part of a theater crew, ushers handle a lot of duties that are pivotal in ensuring that customers enjoy their shows. Being an usher, it is crucial that you make customers comfortable by providing exceptional customer services.

You will control access to the theater by greeting customers, assisting them in finding their seats and ensuring that any underage people do not enter the theater.

Working as an usher does not require any formal education, but since an usher needs to read tickets for show information, it is essential that he /she can read correctly. A high school diploma may be considered as a baseline for hiring ushers.

Ushers need to be physically agile as they are required to stand and walk for long periods of time. They may be required to serve at least a couple of shows back to back, which means that they will always be on their toes – literally speaking. It is also the responsibility of an usher to make sure that theaters are kept clean and tidy which is why they have to indulge in cleanup activities after every show.

Typically, ushers work in auditoriums, theaters and cinema halls – regardless of the type of place they work for, they perform the same duties, some of which are listed below:


Usher Duties & Responsibilities


• Make certain that theaters, auditoriums or cinemas are clean before the commencement of a show.

• Assist box office attendants in issuing tickets and providing show information to customers before a show.

• Man theater entrances and check customers for identification.

• Check ticket stubs to ensure that customers have entered the correct show hall.

• Provide customers with direction on where their seats are or escort them to their seats.

• Assist customers in seating and provide them with information on theater rules.

• Check customers to ensure that no food from outside is being smuggled in and politely ask customers to leave it outside if such an event incurs.

• Use torches to show customers who arrive late to their seats.

• Control the level of conversation during shows by politely asking customers not to disturb others.

• Usher customers out of the theater at the end of each show by ensuring that they make queues.

• Coordinate the cleanup of the assigned hall at the end of each show.

• Create a presence inside theaters and be on call for customer calls.

• Answer questions posed by customers and attempt to assist them through distressing situations.

• Change marquees, poster cases, and lobby signage.

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