30 Community Support Worker Interview Questions and Answers

Updated June 12, 2022
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Before going for a community support worker job interview, it is highly advisable to prepare yourself.

Gather some information about the company and read the following sample interview questions and answers so you can answer confidently.

Community Support Worker Interview Questions and Answers

1. What, in your opinion, is a Community Support Worker’s role?

In my opinion, a community support worker is required to build rapport with clients, assess their needs, develop intervention plans and help implement the same.

2. Why did you choose this profession?

As I am a compassionate person, working as a community support worker fulfills my intrinsic goals.

3. Share a challenging experience on the job and how you handled it?

I was on a visit and my client had an epilepsy attack. Thanks to my training in nursing I was able to tend to him till the ambulance arrived.

4. Tell me your 3 core strengths as a community support worker?

Communication, Interpersonal, and documentation skills

5. How do you assess a client’s needs?

I assess the client’s needs based on the following five criteria: their personality, their disability, their priorities, availability of caretakers, and client preferences.

6. How do you ensure your growth and development in this field of work?

By staying in touch with modern research and by studying and discussing the cases with the panel

7. Share any volunteer social work that you have done?

I have been part of many fundraisers and information awareness campaigns by various NGOs and I also volunteer at the food shelter when I get time.

8. Share one experience where you brought a positive change at your previous workplace?

During the COVID pandemic, I devised a virtual setup at the clinic that enabled us to hold face-to-face video calls with the clients. This practice enabled us to stay in contact with the clients during difficult times.

9. How will you add value to our organization?

My skills in crisis intervention, case management, and functional knowledge of more than three languages will definitely add value to your organization.

10. How do you monitor your client’s well-being?

I develop a complete case monitoring and follow-up schedule based on the client’s needs and condition and I make sure the case is properly followed up according to plan.

11. What do you know about our company?

I know that your organization provides inpatient and outpatient medical help and it is the biggest organization of its kind in the area which is helping many persons in need.

12. Where do you see yourself in the next five years?

In the next five years, I see myself working with your firm as a senior Community Support Worker and training young social workers in the same field.

13. Share an experience where you worked as part of a team?

Last year I was assigned a team job where we had to visit slums and conduct surveys to identify populations at risk and develop mass intervention programs for the population.

14. Share an event where you went the extra mile to help a colleague?

Two years back a colleague was in an accident and was handicapped for a few days. I volunteered to visit his clients and set up virtual calls so that my colleague could interact with them.

15. What experience do you have with learning disability clients?

I have had the chance of working with 12 cases of learning disabilities. I worked with the shadow teacher to help them blend in mainstream schools.

16. Share your experience with physically handicapped clients?

I have provided care to patients with amputated limbs, paralyzes, immobile limbs, cerebral palsy, spinal Bifida, blindness, epilepsy, and muscular dystrophy.

17. Have you done any volunteer social work?

Yes, I have been part of various fundraising and social awareness programs since my student life. Recent social work was a fundraising campaign for war survivors with XYZ NGO.

18. What sort of clients are you comfortable working with?

I take every kind of client as a challenge and I’m usually willing to work with all types of clients.

19. Share a stressful experience and how you handled it?

I worked with a client for 5 years; he was elderly and physically handicapped. He was doing very well but suddenly he passed away due to a stroke. It was the first death I had seen so closely. I joined a short bereavement group to overcome the stress.

20. How do you handle a client who refuses to communicate?

I help such clients in communicating. I observe them and try to state their needs.

21. What information do you need before preparing a case management plan?

Areas they need help with, previous case history, demographics, family background, medical history, and the client’s personal preferences regarding care.

22. State your experience and training related to basic healthcare?

I did a nursing short course during the summer of my college degree that has equipped me with basic healthcare skills.

23. Would you relocate for the job?

I’m a very committed worker so definitely if the position requires relocating, I will do so.

24. How would you manage your calendar if you had 70 persons to see in a month?

By smartly planning my visits to one locality in one day to save time and keeping high-risk cases on priority.

25. How do you deal with difficult people?

Difficult people are only difficult if we fail to understand them. I handle such people with empathy and effective communication skills.

26. What is the biggest workplace challenge for a community support worker?

The biggest challenge for a community support worker is to help a client who refuses to be helped.

27. How do you set and maintain your boundaries?

During initial rapport building I communicate and discuss boundaries with the client then we reach an agreement regarding the same.

28. Share an incident when you had a conflict with a colleague?

I once disagreed with a colleague regarding the best way to handle a difficult case of a schizophrenic patient. We resolved the issue by calmly discussing the pros and cons of both plans.

29. What personality traits help you in this profession?

Good listening skills, interpersonal skills, and communication skills.

30. What are the 3 basic things you ensure while planning a case?

While panning I ensure that my client stays safe, healthy, and happy.




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