Position Overview
An Uber expert is not the same thing as an Uber driver as many people tend to believe. In fact, the former actually provides assistance to the latter.
Uber experts are hired by Uber to provide logistic and administrative help to the people working for the company, especially the drivers.
They assist them in determining the causes of problems and issues and help them in resolving them effectively.
Uber experts are also responsible for hiring new drivers and determining if their profiles are up to the mark.
Position Requirements
While there are no formal education requirements to work as an Uber expert, you have to possess a high school diploma or a GED equivalent at the very least. A bachelor’s degree in business with a major in management may be preferred.
Some exposure to retail, sales, client-facing, or/and customer service experience will be a plus point if you want to work in this position.
In addition to this, you will need to be comfortable learning and adapting to new technology, and possess the ability to interact and connect with people from diverse backgrounds.
If you have a passion for empowering others and have it in you to be able to troubleshoot problems effectively and quickly, you may consider working as an Uber expert. Here is what you will be doing on any given workday:
Uber Expert Duties and Responsibilities
• Provide high-quality in-person support to driver partners by determining their problems and responding effectively to their queries.
• Interview and hire driver partners and ensure that they are given a thorough walkthrough of the procedures and processes of working at this position.
• Assess each driver partner’s personality and ensure that they are provided with information and training on conducting themselves appropriately in front of customers.
• Assign areas to each driver and ensure that an appropriate channel of communication is established with every driver on the panel.
• Provide assistance to driver partners in troubleshooting issues such as delayed payments.
• Encourage interested driver partners in providing their services by informing them of various benefits and profits associated with working in this role.
• Respond to customers’ inquiries regarding tariffs and taxes and provide them with information on navigating the online Uber system.
• Work with driver operations staff members to ensure that support systems are properly managed and executed.
• Create and maintain effective liaison with communication equipment vendors to ensure consistency of communication channels.
• Provide insight and assistance with special events, promotions, and training, both offsite and onsite.