Navigating the competitive field of optometry requires not just expertise but also strong support personnel to create an exceptional patient experience.
This comprehensive guide offers a detailed resume sample for an optometry receptionist, alongside job descriptions and salary information, to help aspiring professionals showcase their skills effectively.
Prepare to land your next opportunity with confidence!
Optometry Receptionist Resume Example
Jane Doe
123 Maple Street
Dallas, TX 75201
(555) 123-4567
[email protected]
Summary
Detail-oriented optometry receptionist with over 5 years of experience in managing patient flow and delivering exceptional service in high-volume practices. Proven track record of enhancing patient satisfaction by 20% through efficient scheduling and follow-ups. Adept at handling administrative tasks, maintaining patient records with 100% compliance, and supporting clinical teams to ensure smooth operations.
Professional Experience
Optometry Receptionist
Dallas Eye Specialists, Dallas, TX
June 2018 – Present
- Greet an average of 50 patients daily and assist with completing necessary documentation, improving patient check-in times by 30%.
- Schedule and manage over 1,200 patient appointments annually using Visionary software.
- Collect payments and manage patient billing inquiries, successfully reducing billing discrepancies by 15%.
- Maintain patient records in compliance with HIPAA regulations, achieving 100% accuracy in patient data entry.
- Support optometrists in preparing for patient exams and procedures, contributing to a 25% increase in appointment efficiency.
Front Desk Assistant
ClearSight Optometry, Dallas, TX
May 2016 – May 2018
- Handled a multi-line phone system, directing over 200 calls weekly and reducing wait times by 20%.
- Managed inventory of optical products and supplies, ensuring a 95% availability rate of common items.
- Provided administrative support, including filing and data entry, which improved office organization by 30%.
- Processed insurance information and verified patient coverage, resulting in a 10% increase in insurance claim approvals.
Education
Associate Degree in Health Sciences
Dallas Community College, Dallas, TX
Graduated May 2016
Skills
- Patient management systems (Visionary, OpenDental)
- Strong communication and interpersonal skills
- Appointment scheduling and calendar management
- Knowledge of optometry terminology and procedures
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Certifications
- Certified Medical Receptionist (CMR), National Healthcareer Association
- CPR and First Aid Certified, 2022
References
Available upon request.
Optometry Receptionist Job Description, Duties and Skills
Position Overview
An Optometry Receptionist serves as the vital first point of contact between patients and the optometry practice. This role involves managing appointment scheduling, handling patient inquiries, and ensuring a smooth check-in and check-out process, all while providing exceptional customer service.
Key Duties and Responsibilities
- Patient Interaction: Greet and assist patients as they arrive at the office, ensuring they feel welcomed and valued.
- Appointment Management: Schedule and confirm patient appointments, adjusting schedules as needed to accommodate patient flow and emergencies.
- Documentation: Assist patients in completing necessary forms and documentation, accurately inputting their information into the system.
- Billing and Payments: Process payments, handle billing inquiries, and manage insurance information to facilitate efficient reimbursement.
- Record Maintenance: Ensure patient records are accurately maintained and compliant with HIPAA regulations, safeguarding patient confidentiality at all times.
- Support Clinical Staff: Coordinate with the optometrists and clinical teams to prepare for patient exams and procedures, helping to optimize efficiency in the office.
- Communications: Handle incoming calls, respond to patient inquiries, and manage correspondence in a timely and professional manner.
- Inventory Management: Assist in inventory control of optical products, ensuring that necessary supplies are available and organized.
Optometry Receptionist Qualifications
- High school diploma or equivalent; Associate degree in Health Sciences preferred.
- Previous experience in a medical or optometry office is highly advantageous.
- Proficiency in patient management software (e.g., Visionary, OpenDental) and Microsoft Office Suite.
- Strong communication and interpersonal skills to effectively interact with patients and staff.
- Knowledge of medical terminology related to optometry is a plus.
- Certification as a Medical Receptionist (CMR) is desirable.
Optometry Receptionist Skills
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Friendly and professional demeanor with a focus on patient satisfaction.
- Basic understanding of billing and insurance processes.
Optometry Receptionist Salary Information
The salary and pay rate for an Optometry Receptionist can vary widely based on location, level of experience, and the specific optometry practice. Here are some general ranges:
Salary
- Entry-Level: $28,000 – $35,000 per year
- Mid-Level (2-5 years of experience): $35,000 – $45,000 per year
- Experienced (5+ years of experience): $45,000 – $55,000 per year
Pay Rate
- Hourly Rate: Typically falls between $14 to $23 per hour.
- Entry-Level: $14 – $17 per hour
- Mid-Level: $17 – $21 per hour
- Experienced: $21 – $23 per hour
These figures can fluctuate based on factors such as geographic location, whether the practice is part of a larger healthcare system, and additional responsibilities held by the receptionist. It’s also beneficial to check local job listings for the most accurate and recent pay information.