There are two roles that a pediatric medical assistant performs – at the front-end and at the back-end. Where the former is concerned, he or she is expected to handle patient inflow, manage appointments, assist patients with filling out registration forms and provide support in handling and verifying insurance coverage information. At the back-end, a pediatric medical assistant assists the pediatrician with examinations and procedures.
Working as a pediatric medical assistant means you have to possess a bachelor’s degree in the field at the very least. Since you will be working in a position that will require you to handle sensitive patients, you need solid training in child development and milestones. A patient manner, the ability to handle children to make them comfortable, and great organization skills are prerequisites of working at this position. Working with children who may be distressed because of the condition that they are in is challenging, and you will have to make sure that you are up for this challenge before you decide to venture into this field.
In addition to the duties mentioned above, a pediatric medical assistant needs to possess an exceptional ability to educate assigned patients and their families about different medical procedures, and what to expect during examinations. If you can ease a child’s fears of examination or shots, your work is half done!
This is what you will be doing as a pediatric medical assistant on any given day at work:
• Welcome patients and their families as they arrive at the facility and inquire into their appointment statuses
• Check scheduled appointments to verify time slots and dates and seat patients to wait for their turns
• Respond to inquiries over the telephone and schedule appointments according to protocol
• Send out reminders and follow-up calls to ensure patient inflow is properly managed
• Take and record patient insurance information and verify provided data by contacting insurance companies
• Educate patients about what to expect during examinations and procedures, in a bid to put their fears at ease
• Assist the pediatrician with examinations by taking and recording vitals such as height, weight, temperature and blood pressure of patients
• Coordinate laboratory procedures and follow up on test results to aid diagnosis
• Ascertain that the right materials and medical equipment are made available before the beginning of a medical procedure or examination
• Provide heads up to patients about treatment plans and how to ingest medicines
• Assist pediatricians during emergencies by administering first aid and CPR