Patient Access Manager Resume Sample

Updated: December 16, 2022
Patient Access Manager Resume Sample Page Image

A patient access manager is responsible for supervising a hospital’s patient registration process, including inpatient and outpatient, financial counseling division, central scheduling, and PBX.

The main work of a person in this role is to ensure that everything related to these areas is done in a profound manner and that all information derived and stored is accurate and complete.

A patient access manager resume is like a book about your life. You have to provide all the details if you want the reader to know about you.

Here is a sample to help you along:

Patient Access Manager Resume Example

Andre Cohen
103 New Road, Boston, MA28944
(000) 999-9999


Versatile and passionate patient access manager with 15+ years of experience in providing oversight and support to hospitals in a number of areas, and ensuring that all patient registration processes are handled with care and accuracy. Actively coordinated and set up schedules for patient access personnel training and education sessions.


  • Intake Oversight
  • Staff Production Oversight
  • Complaint Handling
  • StaffingTraining
  • Patient Education
  • Quality Control
  • Accounts Management
  • Policy Making

• Streamlined the patient access process, making it 50% more efficient than before.
• Introduced the concept of patient education, resulting in increased loyalty from existing patients.
• Implemented a dynamic staffing system, which automatically scheduled available staff members in cases of absenteeism.
• Devised a patient services quality control system, which received high accolades from the hospital management.


Patient Access Manager
Pillar Health, Boston, MAI         
• Assist with the planning, development, and direction of expenditures, business objectives, and departmental goals.
• Prepare departmental policies and procedures as they pertain to patient access information.
• Oversee the patient registration system in both inpatient and outpatient capacities.
• Monitor the intake process to ensure the completeness and accuracy of the information provided.
• Ensure that all patient access processes remain in compliance with departmental policies and procedures.
• Monitor scheduling interactions and performance with physicians and patients to ensure that all is being handled in an appropriate manner.
• Perform staff development efforts to ensure that all staff members are equipped to provide exceptional services.
• Act as a point of contact for complaints and issues, aiming to resolve problems in an immediate manner.

Intake Officer
Trinity Health, Boston, MA       
• Greeted patients as they arrived at the hospital front desk, and inquired about their business.
• Provided registration forms to patients, and assisted them in filling them out.
• Checked filled-out forms to ensure that they were accurate and complete.
• Verified provided insurance information by contacting insurance companies over the phone, and through email.
• Ensured that all registration forms were properly filed, and information on them was punched into the system.

Bachelor’s Degree in Health Management
Boston College, Boston, MA