A patient access manager is responsible for supervising a hospital’s patient registration process, including inpatient and outpatient, financial counseling division, central scheduling, and PBX.
The main work of a person at this position is to ensure that everything related to these areas is done in a profound manner and that all information derived and stored is accurate and complete.
A patient access manager resume is like a book about your life. You have to provide all the details if you want the reader to know about you.
Here is a sample to help you along:
Patient Access Manager Resume Example
103 New Road, Boston, MA28944
PATIENT ACCESS MANAGER
15+ years of experience in providing oversight and support to hospitals in a number of areas, ensuring that all patient registration processes are handled with care and accuracy. Actively coordinate and set up schedules for patient access personnel training and education sessions.
|Intake Oversight||Staff Production Oversight||Compliance|
|Patient Education||Evaluations||Quality Control|
|Accounts Management||Financial Services Assistance||Policy Making|
• Streamlined the patient access process, making it 50% more efficient than before.
• Introduced the concept of patient education, resulting in increased loyalty from existing patients.
• Implemented a dynamic staffing system, which automatically scheduled available staff members in cases of absenteeism.
• Devised a patient services quality control system, which received high accolades from the hospital management.
Patient Access Manager
Pillar Health, Boston, MAI 2011-present
• Assist with the planning, development, and direction of expenditures, business objectives, and departmental goals.
• Prepare departmental policies and procedures as they pertain to patient access information.
• Oversee the patient registration system in both inpatient and outpatient capacities.
• Monitor the intake process to ensure completeness and accuracy of information provided.
• Ensure that all patient access processes remain in compliance with departmental policies and procedures.
• Monitor scheduling interactions and performance with physicians and patients to ensure that all is being handled in an appropriate manner.
• Perform staff development efforts to ensure that all staff members are equipped to provide exceptional services.
• Act as a point of contact for complaints and issues, aiming to resolve problems in an immediate manner.
Trinity Health, Boston, MA 2003-2011
• Greeted patients as they arrived at the hospital front desk, and inquired into their business.
• Provided registration forms to patients, and assisted them in filling them out.
• Checked filled out forms to ensure that they were accurate and complete.
• Verified provided insurance information by contacting insurance companies over the phone, and through email.
• Ensured that all registration forms were properly filed, and information on them was punched into the system.
Boston College, Boston, MA
Bachelor’s Degree in Health Management