Patient Access Manager Resume Sample

Updated on September 30, 2018

A patient access manager is responsible for supervising a hospital’s patient registration process, including inpatient and outpatient, financial counseling division, central scheduling, and PBX.

The main work of a person at this position is to ensure that everything related to these areas is done in a profound manner and that all information derived and stored is accurate and complete.

A patient access manager resume is like a book about your life. You have to provide all the details if you want the reader to know about you.

Here is a sample to help you along:


Patient Access Manager Resume Example


Andre Cohen
103 New Road, Boston, MA28944
(000) 999-9999


15+ years of experience in providing oversight and support to hospitals in a number of areas, ensuring that all patient registration processes are handled with care and accuracy. Actively coordinate and set up schedules for patient access personnel training and education sessions.


Intake OversightStaff Production OversightCompliance
Complaint HandlingStaffingTraining
Patient EducationEvaluationsQuality Control
Accounts ManagementFinancial Services AssistancePolicy Making

• Streamlined the patient access process, making it 50% more efficient than before.
• Introduced the concept of patient education, resulting in increased loyalty from existing patients.
• Implemented a dynamic staffing system, which automatically scheduled available staff members in cases of absenteeism.
• Devised a patient services quality control system, which received high accolades from the hospital management.


Patient Access Manager
Pillar Health, Boston, MAI         2011-present
• Assist with the planning, development, and direction of expenditures, business objectives, and departmental goals.
• Prepare departmental policies and procedures as they pertain to patient access information.
• Oversee the patient registration system in both inpatient and outpatient capacities.
• Monitor the intake process to ensure completeness and accuracy of information provided.
• Ensure that all patient access processes remain in compliance with departmental policies and procedures.
• Monitor scheduling interactions and performance with physicians and patients to ensure that all is being handled in an appropriate manner.
• Perform staff development efforts to ensure that all staff members are equipped to provide exceptional services.
• Act as a point of contact for complaints and issues, aiming to resolve problems in an immediate manner.

Intake Officer
Trinity Health, Boston, MA        2003-2011
• Greeted patients as they arrived at the hospital front desk, and inquired into their business.
• Provided registration forms to patients, and assisted them in filling them out.
• Checked filled out forms to ensure that they were accurate and complete.
• Verified provided insurance information by contacting insurance companies over the phone, and through email.
• Ensured that all registration forms were properly filed, and information on them was punched into the system.

Boston College, Boston, MA
Bachelor’s Degree in Health Management

About the Author

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