What makes you a worthwhile call center team manager? A hiring manager who does not know you except from what you tell him or her in a cover letter, has only this document to depend on. Make it worth his or her while. When you venture out there to indulge in self-marketing, your best bet is using your communications skills as a tool to convince an employer that you have all that he or she is looking for in an eventual employee. And this is best done if you can clearly communicate what you can do in terms of work duties.
A Call Center Team Manager cover letter gives you the leeway to pretty much say whatever you want to (in a professional sense), provided that you remain within the confines of decorum. Show the reader that you are someone who knows his mind and is not afraid to show it. Here is a sample for you to look through:
Call Center Team Manager Cover Letter Example
25 South Ave
Martinez, CA 74544
February 28, 2017
Mr. Franklin Ransom
Gap Bridge Inc.
65 Trent Road
Martinez, CA 42520
Dear Mr. Ransom:
I believe that a call center that is held in as high esteem as Gap Bridge Inc is deserves to see documented proof of performance, aligned closely with the values that it holds sacred. I do not intend to provide you with a generalized list of qualifications here – instead, I would like you to focus on what my specific abilities as a call center team manager are, and how I have used them to ensure successful activities in the past.
One of the biggest problems that the ABC call center (where I am presently working), had was their inability to meet sales goals, despite hosting one of the best teams in the industry. Identifying the root cause of the problem, and providing intensive training to call center team members, resulted in an almost immediate rise in sales. This achievement was perhaps my biggest so far, allowing me to tap my own potential further, and contribute to the operations of the call center in a profound manner.
Upon perusal of my resume, you will find out that my efforts are not solely directed at generating sales. In addition to this, I have worked tirelessly (and successfully) in ensuring that team members are properly developed and motivated to perform their duties well, focusing especially on delivery of exceptional customer services. If you are interested in knowing more about this, please feel free to call me.