Go into an interview room with confidence and most likely, you will come out successful. The key to success is confidence. And confidence comes only if you know the interview process.
While each interview process will depend on how the interviewer wants to execute it, some things remain the same. This includes the question-answer session.
To make the process easy, refer to some interview questions and answers that might be asked in a beauty salon manager interview.
What makes the work of a beauty salon manager interesting for you?
I am a people person and the fact that I get to meet different types of people every day is motivation enough for me to work at this position. Also, the work in itself is quite interesting as there is always something new happening and I get to learn the ropes on a daily basis. This makes it an excellent career for someone like me.
How would you feel if you were given the responsibility of handling clients’ beauty therapies for an entire day?
A little job rotation never hurt anyone. I would actually be quite pleased if I were given the responsibility of providing therapeutic services to clients for a day. It will give me a chance to brush up on my skills in beauty therapy and still keep me in touch with my work as a manager.
What are some of the problems that you have had to face as a beauty salon manager?
No workplace is perfect and it is my job to make sure that I create an environment that is as near-perfect as possible. One of the worst problems that I have had to face in the past is handling clients who feel that it is their right to walk in without an appointment. In busy beauty salons, nothing is done without appointments. But since client satisfaction is primary, we managers have to politely but surely deny services when something like this happens.
How do you handle irate or dissatisfied clients?
My modus operandi when handling irate or dissatisfied clients is simple – be polite. Politeness is usually the solution to everything. I listen to their grievances and try to provide them with extra services to make sure that they do not go home angry. I also try to get into the nitty gritty of what happened that made the client angry.
As a beauty salon manager, what skills do you think one should have?
Coordination and customer service-orientation are primary. Apart from these, it is imperative to know scheduling systems inside-out, possess the ability to handle large client influx and manage cross-selling activities. What is also important is great communication skills and an organized mind.
Tell us of 4 prime duties that you have performed as a beauty salon manager in the past?
The 4 prime duties that I have been responsible for include overseeing client appointment scheduling systems, hiring and training personnel, handling retail selling duties and vendor relations management.