A counter girl is a front desk employee who plays a crucial role in providing exceptional customer service in various industries such as retail, hospitality, and rental businesses.
They engage with customers, sell merchandise, handle cash transactions, and ensure customer satisfaction.
Here is a comprehensive overview of the duties, responsibilities, and skills associated with a counter girl position:
Duties and Responsibilities:
- Greet and assist customers in a professional and confident manner.
- Build and maintain excellent customer relationships.
- Answer phone calls and direct them to the appropriate staff members.
- Source and procure direct consignment, special, and rush order items efficiently.
- Provide quotes and process orders in person and over the phone.
- Explain business policies and procedures, including warranty information, deposit requirements, and the return policy.
- Record and maintain customer information accurately.
- Manage and balance the daily cash drawer at the counter.
- Display merchandise on racks and ensure an attractive presentation.
- Address customer complaints effectively and find suitable resolutions.
- Share information about the latest products and services with customers.
- Provide accurate pricing, record, and delivery information.
- Assist customers in loading objects into their vehicles, if needed.
- Keep the counter area clean, tidy, and well-organized.
- Collaborate with coworkers to complete store duties as required.
- Support managers in conducting material inventories.
- Enter quotations, orders, cash sales, and credit requests promptly and accurately.
- Expedite the handling of returned and faulty materials.
- Retrieve customer orders quickly and accurately.
- Maintain profit margins on cash sales.
- Assist supervisors in daily operations as needed.
- Manage inventory to ensure adequate stock levels.
- Handle cash transactions on a daily basis.
- Adhere to company safety policies and compliance regulations.
- Perform other tasks assigned by the supervisor.
Qualifications and Skills:
- Familiarity with the specific industry of the employer.
- Previous experience in customer service and inside sales roles.
- Excellent communication skills to interact effectively with customers.
- Strong drive and determination to achieve outstanding results.
- Proficiency in using MS Word, Excel, and other relevant computer programs.
- Outstanding organizational skills to handle multiple tasks simultaneously.
- Ability to work efficiently in a fast-paced environment.
- Strong team player, capable of collaborating with colleagues.
- Attention to detail to ensure accuracy in all tasks.
For additional resources, you can refer to the Sales Girl Resume Sample.
If you have any further questions or need assistance, feel free to ask in comments!