Your comfort level during an interview helps an interviewer decide how well you can take pressure. Interviews are about two things mainly – how well you work under pressure and how skilled you are in what you claim that you can do. Once you satisfy both these areas, you can easily bag that job that you have your heart set on.
Interviews are never designed to make you fall flat on your face. Falling flat is a product of a failed interview. No one wants to fail an interview which is why they work very hard to prepare for it. You should too. Preparation is not only dependent on what you know about the work – you will also be tested on many other planes including how well you can get along with your coworkers, and how brilliantly you meet deadlines and overcome professional challenges.
The following set of interview questions and answers is created specifically to gauge both these areas:
What made you decide that you wanted to work as a hotel housekeeper?
I made this decision based on an internship that I did in a hotel 5 years ago, where I was rotated in different departments. During that time, I realized that my interest and abilities were channeled in this direction. There was no looking back after that.
What duties have you been performing in a hotel housekeeper job since then?
Inspecting guest rooms to determine cleaning and maintenance requirements, performing sweeping and mopping duties, dusting furniture, changing linen, replenishing bathroom supplies and providing assistance with laundry management, have all been part of my work as a hotel housekeeper.
What skills do you possess that make you an excellent housekeeper in a hotel environment?
For starters, I am an organized person. I make sure that all duties assigned to me are carried out in a meticulous manner. In addition to this, I am detail-oriented and have the physical stamina to perform demanding work. I can work independently and in a team environment. Also, I have great understanding of standard and complex cleaning, maintenance and repair work within a hospitality environment.
Tell us of a time when you retained an unhappy guest.
Three years ago, a guest became quite miffed with the room attendant who was cleaning his room, as he was not too thorough. The guest mentioned as much to the room attendant who got a bit antsy and replied tersely. This angered the guest who vowed he would never set foot in the hotel again. I stepped in and tried to make things better, not knowing if my intervention worked, until I chanced upon seeing him again a year later at the same hotel.
What do you think is the single most important thing that one has to look out for in a hospitality environment?
I believe that good customer services is the most important thing to ensure in a hospitality environment. This basically covers everything that a customer may expect from a hospitality environment.
What do you expect to be doing 3 years from now?
I am working extremely hard to train myself in all aspects of housekeeping, and I hope to be hired as a head housekeeper within the next 3 years.