A Housekeeping Manager’s position is present in all industries that provide hospitality services. This may include hospitals, hotels and restaurants.

The basic work of a housekeeping manager is to ensure that the facility that they are working for is kept clean and in order at all times.

Let us see what information a housekeeping manager will put in their resume in order to land an interview successfully.

 

 

Housekeeping Manager Resume Example

 

 

Elena Ripley

8 Greenwood Street, Newton Center, MA 88922
(000) 259-4574, Email


HOUSEKEEPING MANAGER

Bringing expertise in managing daily cleaning and maintenance operations to deliver exceptional guest service and increase financial profitability.

PERFORMANCE HIGHLIGHTS
• Over 11 years’ successful experience in housekeeping arena
• Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions
• Strong leadership acumen; hires, trains, supervises, coaches and counsels housekeeping workers and team members
• Hands on experience in managing daily systems use and management, cost control and overall productivity
• Monitors employee performances and works towards further development
• Profound ability to anticipate guests’ needs and respond appropriately
• Working knowledge of rooms management systems

PROFESSIONAL SKILLS
• Excellence in customer services
• Ability to multitask
• Excellent organizational skills
• Excellent written and verbal communication skills

KEY ACCOMPLISHMENTS
• Trained 20 new housekeepers in various specialties within a tight deadline following the opening of the new wing of The Grand
• Developed and implemented written and interactive training material for training new housekeeping staff
• Planned and facilitated team member daily meetings, increased output by 30%
• Prepared and rendered yearly performance evaluations for housekeepers

EXPERIENCE

The Grand – Newton Center, MA | Dec 2010 – Present
Housekeeping Manager
• Plan, organize and direct team members to ensure high customer satisfaction
• Inspect guest rooms and public places within the hotel to ensure cleanliness
• Respond to guest complaints immediately
• Train new and existing employees in training procedures and upgrades
• Plan and facilitate team member meetings
• Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs

SpringHill Suites Eagan – Minneapolis, MN | Feb 2006 – Dec 2010
Housekeeping Associate
• Cleaned total premise, such as fixtures, furniture, floors, and windows
• Transported garbage and waste to disposal area
• Replenished bathroom supplies, cash register supplies, and cleaning supplies
• Maintained and ordered supplies and cleaning chemicals

EDUCATION
St Peter’s University, Minneapolis, MN – 2005
Associate’s Degree in Hospitality Management