Room Service Order Taker Job Description
✔ Responsible in taking guest food beverage orders, communicate in a friendly manner with in-room dinning servers
✔ Process forms of payment for goods and services to include room charges, credit card and cash
✔ Offer menu suggestions
✔ Possess advanced verbal skills
✔ Able to answer telephones within three rings
✔ Should be dedicated and meticulous
✔ Experience with a reputed Hotel will be a plus
Room Service Order Taker Resume Sample
1088 Johnson Square, Street 09 • Scottsdale, AZ 47652
Mobile: 797-878-6758 • Email: G.Sch@ymail.com
Room Service Order Taker
Profile: 6+ years of experience as a success-driven server and focused order taker in a leading chain of hotels. Exceptional knowledge of food and beverage preparation, service standards along with in depth familiarity with menu items and accompaniments as well as ability to remember, recite and promote the variety of menu items. Bilingual-Striking command over English and Spanish, coupled with the ability to operate a keyboard to input Point of Sale procedures in a professional manner.
KEY SKILLS AND EXPERIENCES
Customer service: Welcomed guests in a courteous manner, seated them, ascertained their dining needs managed the seating chart and systematically monitored restaurant activity to determine seating and dining flow. Also, assisted employees with side duties such as cleaning, stocking and folding silverware but above all directly responded to guest inquiries and requests in an appropriate, pleasant and effective manner.
Room Service waiter/Food Server: Always appeared in a professional demeanor for serving meals to guests in their rooms by carrying silverware, linen, and food on tray or cart also, cleaned tables after guests have finished eating. Continuously stocked service areas with supplies such as coffee, food, tableware, and linens, ensured the quality of service guests expect by ensuring total guest satisfaction and resolved guest complaints within the scope of authority.
Order Taker: Promptly answered room service calls, announced any specials and promoted menu items also, documented orders, repeated items back to callers to ensure accuracy and quoted expected arrival time with speed and accuracy. Immediately inputted order information into point of sale system and gave food server hard copy of check to be delivered with order.
Mathematical Proficiencies: Ability to add, subtract, multiply and divide in all units of measure with whole numbers, common fractions and decimals using a calculator or 10-key audit.
Computer: Good command over Excel and ABC Inventory software.
Ruby’s Diner, Austin, TX
Food Server | Nov 2008 – May 2013
Rica Well Grand Hotel, Houston, TX
Restaurant Server | Oct 2007 – Nov 2008
Golden Gate Resort, DFW Airport, TX
Room Service Order Taker | Jan 2007 – Oct 2007
Texas State Senior High; High School Graduate, Dallas, TX. [10/12/2006]
Additional Courses, Hospitality & Culinary Arts; Westminster Kingsway College [13/09/2005]
• Diploma in hospitability
• Diploma in French National Catering