Position Overview A Tier 1 Help Desk Technician provides initial support through the analysis of customer issues and works to troubleshoot and resolve basic technical problems. The essential goal is to provide prompt, courteous, and accurate support to end-users and maintain a high level of customer satisfaction. Key Duties and Responsibilities: Required Skills and Qualifications:… Read More »
IT Help desks are always abuzz with customers calling in and asking for assistance. People who work at help desks are hired after much scrutiny, and it is a given that interviews conducted for IT help desk positions are difficult to ace simply because employers wish to employ the individuals with excellent communication, customer service,… Read More »
Job Overview We are looking for a competent Help Desk Support professional to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Support technician must have good technical knowledge and be able to communicate effectively to understand… Read More »
The position of a help desk manager is a supervisory role in which a manager is responsible for leading a team of IT Support staff which provides technical assistance to a company’s customers. Help desk managers are required to formulate and implement plans that will result in the provision of excellent customer services. A help… Read More »
Help desk managers provide support and supervision to help desk workers so that they can provide customers with the best in IT services. This is a supervisory role, and help desk managers usually work in companies providing IT support to internal or external customers. Help desk managers are required to possess a degree in Computer… Read More »
Help desk managers usually work in an environment that provides IT support to customers. They manage an IT support team who addresses technical support requirements and resolves computer and network issues of an organization in a timely manner. This is a job that requires strong technical skills and leadership qualities which need to be mentioned… Read More »
Helpdesk is a critical department of any company especially one that is using computers and information technology extensively. People working at the helpdesk need to be well-versed with the product or service that the company is selling and be able to provide technical assistance to callers. Since the job of helpdesk personnel is to provide… Read More »