Patient Relations Representative Resume Sample

Updated on: April 1, 2022

You can build a good patient relations representative resume if you read some samples beforehand.

There are many resume help websites that throw light on various resume formats and layouts.

For a change, this page focuses on the resume content.

An ideal patient relations representative resume needs to be focused and tailored for the specific job.

Highlight the job-specific skills rather than general skills that could come in handy. Invest time in writing compelling content to hook the reader.

Related: Patient Relations Representative Cover Letter

The following is a professionally written patient relations representative resume sample for your guidance.

Patient Relations Representative Resume Example

Janet Payne
612 Gregory Drive
Montrose, NY 76504
(000) 352-9565
janet @ email . com


Energetic, compassionate professional with hands-on experience in acting as the first point of contact for patients and visitors. Track record of maintaining a high level of satisfaction by providing exceptional patient care. excellent interpersonal skills with the ability to communicate effectively. Experienced in operating computerized billing systems and electronic medical records. Bilingual: English/Spanish.


  • Appointment Scheduling
  • Patient Follow-up
  • Medical Terminology
  • Patient Registration
  • Telephonic Response
  • Data Filing
  • Insurance Evaluation
  • Clinical Staff Support
  • Medical Billing


Patient Relations Representative
Valley Health Hospital, Montrose, NY
May 2016 – Present

  • Schedule, cancel, and reschedule appointments for patients and carry out efficient follow-ups.
  • Verify and update patient information for validation.
  • Assist in the implementation of various patient care quality control protocols.

Key Accomplishments
✔ Developed a unique self history data form and gave it to the patients as they waited, which reduced registration time spent in obtaining the information by 50%.
✔ Enhanced the overall patient satisfaction level by 75% through the demonstration of commitment to highly rated patient care and protocol activities.

CARE Health Clinic, Montrose, NY
June 2010 – April 2016

  • Greeted patients and attended calls efficiently.
  • Responded to telephonic queries.
  • Provided the required information.
  • Directed complex queries to the respective consultants. 

Key Accomplishment
✔ Reduced front desk expenses by $7000 during the first month of employment by identifying and implementing cost-effective protocols at reception.

City High School, Montrose, NY


  • MS Word, Excel, Database
  • Windows, Internet, Email